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Technical Support Advisor - Bingley, United Kingdom - Bespoke Stairlifts

Bespoke Stairlifts

Verified Company

Bingley, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a manufacturer and distributor of stairlift products based in West Yorkshire.

Due to expansion we are recruiting for a Technical Support Advisor to provide first line technical support to our trade partners, customers and internal stakeholders.

Responsibilities.

Support tech calls from internal/external engineers
Assessing and identifying the need for a site visit
Providing presales technical assistance and product education to sales/trade customers
Participation in product training and keeping up to date with product development
Working closely with and supporting the sales team and other technical experts as internal stakeholders.
Assisting the SOM to drive order process from receipt to approval
Responsibility for achieving customer support/ response/ resolution time targets.
Ongoing development of product/industry knowledge in competitor.

Key competencies:

Excellent, confident, telephone manner and communication skills (written and verbal)
Organisational and prioritisation skills
Computer literate, experience of Microsoft Office/Excel (basic), CRM systems
Team player
Technically minded with ability to retain technical knowledge
Positive, cando attitude, analytical thinker
Ability to give clear concise instruction
People skills and ability to manage customer expectations.
Use of Microsoft office/excel(basic), CRM systems
Patience and appreciation of customer onsite experience
Flexibility and able to adapt to change. Ability to work independently and as part of a team.
Foreign language skills an advantage.

Additional Information

This is a fulltime permanent role based at our Cottingley office, the remuneration package offers a competitive salary plus benefits.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits: