Collection Advisor - Manchester, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Collections Advisor to start IMMEDIATELY for our client in Denton

Monday-Friday 9am-5pm

£19,000 + bonus (£28,000 OTE)

Denton, Manchester

You will be joining a very customer focused team, you will be predominantly receiving inbound calls from customer to help them arrange payment plans for their outstanding debts.

Collections Advisor duties:

Receiving inbound telephone calls from businesses and individuals to recover outstanding debts.
Handling difficult conversations in a sensitive and professional manner.
Entering accurate records of customer conversations into the customer database.
Following processes and guidelines regarding debt collection.
Achieving personal and team targets in a contact centre environment.
Accurately entering customer payment details into systems ensuring these are entered correctly first time around.

The ideal Collections Advisor:

Previous experience within a fast paced telephone
You will have a positive telephone manner and assertive negotiation skills.
Previous knowledge and experience with collections/debt recovery is a bonus but not essential.
You must also be a great communicator and have confidence when dealing with conflict.
We are looking for somebody with strong work ethics and enjoys working in a fun environment.

**Fully paid training will be provided for all successful applicants.