Customer Service Administrator - Henley-in-Arden, United Kingdom - THE RECRUITMENT DUO

THE RECRUITMENT DUO
THE RECRUITMENT DUO
Verified Company
Henley-in-Arden, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role:
Customer Service Administrator

Contract:
Permanent

Salary:
£25,000

Location:
Henley-in-Arden B95

Benefits:
Free onsite parking, 25 days holiday plus Bank Holidays, pension scheme, automotive benefits related to MOTs and services


We are working on behalf of an award winning and thriving organisation to recruit an experienced Customer Service Administrator to support with providing an effective administration service.

This role will play a pivotal part supporting the purchasing, suppliermanagement and contract administration for vehicles, products and services available.

This role will be focused on all aspects of administration relating to the lifecycle of vehicles and correlating contract documents.

This is a full-time position office based position working Monday to Friday 9am until 5.30pm with 1 hour lunch.

This is a fast paced and dynamic environment whereby you can add value to both internal colleagues and external customers, with a flexible approachand using your initiative.


Role and responsibilities:

  • As a Customer Service Administrator you will be acting as key operational and administrative support to all aspects of purchasing, supplier management and contract administration
  • Process vehicle administration such as road fund license renewals, V5 document management, processing fines, tolls and fixed penalty notices
  • Manage the end of contract process with customers by organising the logistics of collection of outstanding vehicles
  • Validating and crosschecking invoices received by suppliers
  • Chasing for outstanding documentation to approve invoices
  • Ensure all data and administration records are correctly processed and up to date in adherence to compliance procedures
  • Daily use of internal CRMs and Microsoft packages such as Excel
  • General administrative duties as required

Skills and experience required:

  • Proven demonstrable work history in Customer Service Administration essential
  • Experience in handling fleet or vehicle or contracts administration is advantageous
  • Experience in automotive or fleet industry or a dealership is advantageous
  • Excellent verbal and written communication skills
  • Strong eye for detail to accurately process data
  • Confident and customer centric nature
  • Positive and enthusiastic attitude
  • Flexible approach to support variety of teams

Benefits:


  • 25 days holiday plus Bank Holidays
  • 5% pension scheme
  • Automotive benefits relating to MOTs and breakdowns
  • Modern office environment
  • Free parking available onsite
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