Business Services Team Leader - Leeds, United Kingdom - Children and Family Court Advisory and Support Service

Children and Family Court Advisory and Support Service

Verified Company

Leeds, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £25,510 - £27,855
Job grade:

Administrative Officer
Executive Officer
Contract type:
Permanent
Type of role:
Administration / Corporate Support
Business Management and Improvement
Commercial
Working pattern:
Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Hull, Leeds, Manchester, SheffieldAbout the job

Job summary:

The Vacancy

We are recruiting for the role of
Business Services Team Leader to cover the areas A3, A4 and A5 (Manchester, Hull, Sheffield and Leeds).

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

While we are currently working very much in a hybrid way - mix of working at home and in the office - you will need to able to travel to/from the office certainly some days per week and with the potential for that to increase.

This role based in the
North Central Business Services area, so you would be required to travel across A3, A4 and A5 service areas.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Job description:

As a
Business Services Team Leader in the East Business Services area
, you will contribute to the effective and efficient management and progression of cases, providing administrative support to the Family Court Advisers and Service Managers, although the technology we provide combined with the trust we place in you as a professional allows you to work flexibly.

Should you join us your tasks will include:

Supporting the Business Services Manager by overseeing and co-ordinating the work of business services staff working in several different locations, ensuring the work is completed to CAFCASS standard operating procedures
Undertaking direct line management including performance management, development, supervision, health, wellbeing and attendance management
Quality assurance of the work of the Business Services team, maintaining records for audit, feedback and development of team members
Gathering, checking or verifying information as required to ensure case details are accurately captured and recorded, ensuring compliance with data protection legislation and information assurance policy
Responsibility for the management of resources e.g. office supplies, service user meeting rooms, training facilities
Problem solving daily, including estate related issues for the offices in your area
Maintaining Management Information systems to report on workloads, Key Performance Indicators (KPIs) and targets
Being a proactive and leading team member and playing a full part in meetings and events as appropriate and required

Person specification:

Let us tell you a bit more about the role

As a
Business Services Team Leader in the North Central Business Services area
, you will contribute to the effective and efficient management and progression of child(ren), providing administrative support to the Family Court Advisers and Service Managers, although the technology we provide combined with the trust we place in you as a professional allows you to work flexibly.

Should you join us your tasks will include:

Supporting the Business Services Manager by overseeing and co-ordinating the work of business services staff working in several different locations, ensuring the work is completed to CAFCASS standard operating procedures
Undertaking direct line management including performance management, development, supervision, health, wellbeing and attendance management
Quality assurance of the work of the Business Services team, maintaining records for audit, feedback and development of team members
Gathering, checking or verifying information as required to ensure child(ren) details are accurately captured and recorded, ensuring compliance with data protection legislation and information assurance policy
Responsibility for the management of resources e.g. office supplies, service user meeting rooms, training facilities
Problem solving daily, including estate related issues for the offices in your area
Maintaining Management Information systems to report on workloads, Key Performance Indicators (KPIs) and targets
Being a proactive and leading team member and playing a full part in meetings and events as appropriate and required

and what we're looking for

A relevant qualification in business administration (e.g. NVQ3), a willingness to work towards a qualification and/or significant experience in a similar role
Experience in leading a team
Someone who thrives working in a team
Able to prioritise work in a fastmoving environment with strict deadline