Customer Service Representative - Newcastle upon Tyne, United Kingdom - 2020 Recruitment
Description
We have an excellent new position for our engineering client in Newcastle Upon Tyne for a Customer Service Representative. This is initially a 12 month fully office based contract with a view to becoming permanent thereafter.Role Description:
Role Responsibilities:
- Maintaining and updating customer account master data, or engaging the Customer Master Data team when changes cannot be made locally.
- Taking card payments via telephone.
- Logging customer disputes and resolving them where possible or engaging with other teams as required to ensure resolution.
- Providing other support within the Sales Administration team as required to ensure customer expectations are met.
To qualify for this position you must have:
- A strong telephone manner
- Good communication skills
- Attention to detail
- Be calm, respectful and professional in sometimes challenging situations
- A positive and cando attitude to the team
Essential Experience / Skills:
- Computer literate
- Ability to complete set admin tasks
- Reliable/Flexible to change
- Able to organize and prioritize workload in a busy office
- Provide full admin support to your team members
Preferred Experience/Skills:
- Excellent communication skills
- Previous SAP experience
- Good knowledge of general administration work
Benefits:
Rate:
£11.24 per hour PAYE
37.5 hours per week (excl. breaks) Monday - Friday
Job Types:
Full-time, Temp to perm
Salary:
£11.24 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
Work Location:
In person
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