Support and Rehabilitation Co-ordinator - Birmingham, United Kingdom - Irwin Mitchell

Irwin Mitchell
Irwin Mitchell
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We're a national law firm with a local reach.

Our philosophy is 'Expert Hand, Human Touch' - something you'll find in the way we work with our clients and how we support our teams.

But, we're more than just a law firm - we're a team, working together to help individuals and businesses navigate life's ups and downs.

Whichever team you join, working here you'll feel a part of our friendly and inclusive environment. We'll value you for who you are and what you bring.

We support each other and push boundaries to achieve incredible things, and make a real difference to our clients and communities.

The work we do has been recognised in the awards we've won. We're committed to being even better, and our awards help to show we're on the right track.

We recognise that the office 9-5 isn't for everyone. That's why we've introduced 'Flexible by Choice'.

Whether it's working from home, in our offices, or a combination of the both, we trust each other to support our clients, colleagues and communities at the right time, in the right way.


Your Role and What You'll Be Doing


We are looking for Social Workers Nurses, Occupational Therapists, or Physiotherapists to join our Personal Injury team as Support & Rehabilitation Coordinators.


This is an Associate level position.


As a Support and Rehabilitation Coordinator (SRC) you will join a national team of 11 SRC's who are based in our IM offices across the UK.

You will be a close point of contact for our client's and their families.


Due to the growth of the Team we currently have opportunities in in the South of the England.

Your key responsibilities will be:

  • Liaising with IM clients who have sustained a serious injury or suffer from a serious illness, to provide education, support, signposting and advocacy, manage their expectations and support the client and their family through treatment and rehabilitation and / or the course of their illness and support solicitors in their management of the client
  • Delivering a smooth transition of new clients from key acute NHS services and liaise with treating medical, therapeutic and care staff regarding discharge from acute care and provide advice and practical support to clients in the community or about to be discharged to the community in regard to services and support available
  • Achieving resolution of client problems by building relationships and working collaboratively with relevant bodies and assisting clients in a manner appropriate to their needs by assessing their individual requirements. Acting on any referrals from the case handler and identifying the client needs and working autonomously in partnership with the client and their families and communicating any actions.
  • Being a link between lawyers, public bodies, agencies, charities, NHS and DWP to ensure effective communication and secure additional statutory or voluntary services where required, providing ongoing advocacy, signposting or practical support to the client and their family and, where appropriate, ensuring the client is maximising their statutory welfare entitlement
    (we have a dedicated IM Benefits Team to support you):
  • Preparing and showcasing our SRC service to NHS Trusts, charities and outside agencies to promote our services and encourage referrals of new clients. Facilitate the promotion of IM and its services, by delivering training and identifying links with potential new client referrers
  • Follow up clients after settlement of cases to gain feedback about our services, suggestions for improvement and to request content for web/PR in conjunction with the case handler
  • Due to the nature of the role international applicants are discouraged


You'll join the Personal Injury and Medical Negligence, working with a number of experienced and dedicated solicitors recognised for their expertise in supporting those affected by serious injury and illness.


About You

  • Experience of working environments with a passion for high quality client centred practice
  • Knowledge of Health care, rehabilitation, welfare policy, services and advocacy services. (Sign posting, where appropriate to alternative appropriate services)
  • Understanding of relevant rehabilitation codes, Mental Capacity Act and welfare benefits
  • Awareness of external stakeholders (Headway, SIA, Aspire)
  • Experience working in a clinical, health/social care or rehab setting
  • Understanding of crosscondition issues clients may have experienced (e.g. brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement)
  • Experience of working in multiple settings (e.g. acute, postacute, community settings)
  • Experience of working within an MDT framework
  • Confident to be able to work autonomously and independently
  • Full UK driving licence and access to a car you'll be expected to meet with clients and other stakeholders on a regular basis

Our Benefits - What We Can Offer You

  • 25 days annual
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