Patient Care Administrator - London, United Kingdom - Centre for Men's Health

Description

The Centre for Men's Health, a leading private specialist male health clinic based in Harley Street, London W1, is looking to recruit an experienced administrator to contribute to delivering high quality private healthcare to its discerning clients as part of a small, friendly, close-knit team.

This requires ensuring smooth and consistently efficient running of day-to-day clinic and office operations, excellent customer care and contributing to maximising bookings from both new and existing patients.

Administration and Reception

• New patient registration and follow up
• Scheduling patient appointments
• Clinic preparation and follow up
• Administration support for the doctors at clinic sessions
• Crosssystems data entry, focussing on electronic patient management system.

Customer Care/Patient Engagement

• Ensuring empathetic, professional and responsive communication with patients
• Producing high quality written communications
• Maximising patient bookings from new enquiries and current patients to ensure effective use of clinic diary capacity

You must:

• Have strong administration and customer care experience
• Have experience of bookings and scheduling appointments
• Be able to ensure strict confidentiality
• Be highly organised and able to multitask and prioritise
• Show initiative and be able to suggest and implement improvements to ways of working
• Have excellent attention to detail
• Be diligent with excellent spelling and grammar
• Be highly IT literate with excellent data entry skills
• Be friendly yet professional
• Be passionate about the business
• Have previous experience in a private health clinic or other medical or wellness setting
• Have worked with an electronic patient management system
• Have experience in maximising sales or bookings

We will provide required training however it is essential that you are able to hit the ground running.

This role is based between the clinic site at Harley Street and a nearby administration office.

We offer a competitive salary of between £25-27.5k (depending on experience) plus pension and holidays.

Interested? Then click on the link to send us your CV. All applicants must include a covering letter including salary expectations. Applications with no covering letter will not be considered.


Job Types:
Full-time, Permanent


Salary:
£25,000.00-£27,500.00 per year


Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have experience in the medical or health sector?
• Do you have strong database skills?
• Do you have strong written and verbal communication skills?
• Are you able to work 40 hours per week between the hours of 9am and 7pm Mondays to Fridays?

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Work Location:
In person


Reference ID:
PCA004