Tenancy Manager - London, United Kingdom - AMR - Specialist Property Recruiters

AMR - Specialist Property Recruiters

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Established in 2002, My client is an Award-winning estate agency offering an honest approach to real estate in Central London.

Based all across Central London, their Clients range from residents o f London's picturesque residential streets to professionals looking for high end and luxury properties in the city.

The role

My client has created a brand new lettings and property management department and due to ongoing success they are now looking to recruit their first Tenancy Manager.

This is a dual role where the Tenancy Manager is responsible for the progression of tenancies and, where applicable, the onward management of the property, ensuring a streamlined, single point of contact experience for our landlords and tenants.

What you will be doing

Once referencing is complete, take ownership of the onward progression of the tenancy, ensuring pretenancy check list has been completed.
Arrange pretenancy works, to include safety certification, cleaning, inventory arrangements and any agreed terms of the tenancy, and conduct pretenancy checks to ensure the property is ready for occupation.
Carry out firstday walk through of property with tenants.
Check that initial monies have been received prior to key release, and that all documents required have been signed by both parties and uploaded to the CRM.
Act as the single point of contact for landlords and tenants during the course of the tenancy, providing excellent customer service and communications at all times
Arrange and deal with maintenance issues as they arise
Organise renewal of gas safety and electrical safety certificates, EPC's,
Check all maintenance invoices, upload to RPS and approve within 48hrs of receipt.
Undertake midterm property inspections
Ensure both landlord and tenant comply with statutory and contractual obligations throughout the tenancy.
Arrange renewals of the tenancy where appropriate, liaising with all parties to agree rent increases and renewed terms.
Review tenant notices and prepare and serve landlord notices when required.
Arrange end of tenancy checkout inspection and complete related processed.
Review checkout reports and prepare deposit dilapidation schedules
Submit deposit disputes to TDS for arbitration.
Maintain your knowledge of lettings legislation.
Ensure the necessary processes and procedures are in place to support compliance.
Ensure data entry is accurate and any missing data is obtained and updated

Skills for the job

23 years experience in a similar role
A smart appearance and professional approach is essential
Excellent communication skills
Customerfocused with commitment to maintaining excellent service standards at all times
Team Player
Must possess a composed manner in order to be able to work under pressure and problem solving Organised and systematic ability to prioritise workloads
An understanding of confidentiality issues and the use of discretion
Accuracy and attention to detail
Specified processes and routines, work to a fastpaced environment
Good working knowledge of IT systems and user knowledge of Reapit preferred

Salary, Perks and Benefits