Service Improvement Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Improvement Officer

£110/Day

The role is mainly working from home however the team have a monthly in office day.

If you are looking for the next stage of your career or are interested in a career change, then Akton have a really exciting opportunity in the Parking & Highways Enforcement service.

The service is responsible for ensuring that we keep traffic moving while looking at ways we can support improving air quality within the borough.

We also are responsible for shaping citizen behaviour by enforcing against anti-social behaviour such as littering, spitting and urination.

Service Improvement Officers provide support to projects designed to improve our service area as well as leading on their own projects to improve our customer service, or create savings and efficiencies.

Service Improvement Officers provide first class responses to customer complaints and member enquiries, addressing their root causes and use complaints data to make improvements to customer service.

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Typical duties include:

A range of project support tasks, Services Reviews
Benchmarking
Consultation support
Data analysis and reporting
Refining website information,
Creating PowerPoint or Visio guides visualising the customer journey or internal processes, Using complaints data to take part in a monthly lessons learnt process to identify where changes can be made to prevent repeat complaints or improve systems and processes
Managing a mailbox marketing new products and services.