Former Tenant Arrears Recovery Administrator - Rotherham, United Kingdom - Rotherham Metropolitan Borough Council

Rotherham Metropolitan Borough Council

Verified Company

Rotherham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job description

Directorate:
Adult Care, Housing & Public Health

37 hours per week, temporary position until December 2023

The Income Recovery team are looking to recruit one temporary, full time Former Tenant Arrears Recovery Administrator. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Service.

After recent welfare reform changes the collection of rental income is becoming increasingly difficult and our former tenants' incomes are becoming increasingly stretched.

As a result of this we are looking to recruit a Former Tenant Arrears Recovery Administrator to help with this.

Good numeracy and written skills

An ability to build and maintain relationships with former tenants, colleagues and third parties

An ability to have difficult conversations with former tenants in respect of money and have a firm but fair approach to all unpaid rent

An ability to interpret and follow policies and procedures

For more information on the responsibilities and required skills/ knowledge please see the first two pages of the attached job profile.

You will be required to work as part of a rota, between the hours of 8am and 5pm Monday to Friday.

For further information please call Luke Stead on or Chris Stacey on

Skills needed - Analytical / negotiation / customer service / IT / data interrogation / problem solving / decision making / flexibility / communication.

Would suit individuals from the following background: Housing/ Welfare / Sales / Credit Control / Customer Service / Financial Sector / Performance Background.

A background in Income Recovery / Housing is not essential.

Due to the ongoing pandemic we are currently operating a hybrid working model with a combination of home and office based working.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

For further information, please visit our website.