Maintenance Call Handler - Plymouth, United Kingdom - Clever Student Lets Ltd

Clever Student Lets Ltd

Verified Company

Plymouth, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Maintenance Helpdesk - Full Job Description

About Clever

We're searching for a super organised, efficient individual with an understanding of Property Maintenance to come and join our team & play an important role in a busy Student Lettings company.

Your communication and organisation skills will be exercised daily as you liaise with tenants, landlords, and contractors regarding maintenance issues related to Student accommodation and you'll take responsibility for troubleshooting and organising contractor visits, quotes, and works.

The role is wide ranging and in addition to the troubleshooting elements it encompasses managing the compliance aspects attached to letting a property including safety certificates and advising of legislative requirements & changes.

If you want a fast paced role in a busy environment then its time for us to talk

Key responsibilities

Handle incoming Maintenance calls from customers and contractors to report and update maintenance works
Building relationships with contractors, tenants and landlords
Raising and chasing work orders with contractors
Outbound calls to contractors assigning work orders, chasing completion of works
Outbound calls to Tenants to inform them of completion of works or provide an update for the expected outcome of the request raised
Outbound calls to Landlords to provide authorisation for Maintenance requests and liase regarding costs of repairs
Administrative tasks to support the operation as determined by processes and instructed by Management
Monitoring Maintenance inbox and dealing with queries, escalations etc.
Customer focus, empathy and understanding

Specific required skills

Excellent verbal and written communication skills
Excellent customer service skills and telephone manner
Strong IT proficiency
A good team player
Attention to detail
A positive attitude and ability to manage situations with a professional attitude

Experience & Qualifications:

Call Centre Experience preferred
Ability to make inbound and outbound calls (essential)
Experience working within a customer service environment

Job Types:
Full-time

Start date:
Immediate start

Work remotely:
No

Salary:
Up to

Working Hours:
This is a fantastic opportunity to work within our busy Maintenance department on the phones. This role primarily responsible for the logging of maintenance faults and associated works. You will work a 5 day week Monday to Friday 9-5:30pm

Job Types:
Full-time
, Permanent

Salary:
From £18,525.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension

Schedule:

8 hour shift
Day shift
Monday to Friday
No weekends

Ability to commute/relocate:

Plymouth: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Reference ID:
Maintenance Call Handler

Expected start date: 27/02/2023

Job Types:
Full-time
, Permanent

Salary:
From £18,525.00 per year

Benefits: