- Motivate, lead, coach and support your team, fostering accountability and responsibility, ensuring team performance is to the highest standard.
- Undertake or support rapid restoration of operational telecoms network fault resolution within SLA (and prior to critical Service failure where possible).
- Pro-actively manage, monitor and report on performance of the team and individuals on a daily, weekly, monthly basis; feedback results and use in regular coaching in support with the NMC Operations Manager.
- Take overall pro-active responsibility for the technical support/issues arising within the operational telecoms environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics/impact assessments).
- Manage staff, rota, and daily operations to ensure that there are appropriate resources to deal with the work within service standards.
- Train team members on internal systems, products, and processes.
- Ensure all customer communications are logged in the call logging database, tickets are created and updated with the correct information, and courtesy calls to customers are made on completion of tasks in line with defined processes.
- Ensure that incidents are escalated according to the Operational Procedures Document as required.
- Ensure that all incidents are dealt with correctly and customer SLAs are managed/not breached and customer expectations are maintained/exceeded.
- Ensure that all alerts generated are investigated and are effectively communicated in accordance with the Operational Procedure Documentation.
- Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports.
- Build and maintain trusted relationships with key customer stakeholders.
- Deputise for the NMC Operations Manager when required.
- Attend customer meetings as needed.
- Be an active stakeholder of the continuous business improvement programme, feeding in all improvement opportunities that may have been identified during your day-to-day role.
- Other duties as may be required to ensure operational targets are met.
- We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them.
- Our benefits include:
- 25 days annual leave plus bank holidays.
- 4% matched pension scheme.
- 2 x salary life assurance.
- Access to our staff discount portal.
- Health Cash Plan.
- Cycle to Work scheme.
- Employee assistance programme.
- Recruitment referral scheme.
- Payroll giving.
- Enhanced Family Leave.
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Engineering Technical Lead - England - M Group Services Limited T/A Magdalene Limited

Description
To support our growing business, Magdalene is looking for an Engineering Technical Lead.
As we continue to expand, we are seeking a dedicated individual to take on the role of Engineering Technical Lead. This position will involve overseeing local team management and providing invaluable support to both Operational and Service Management functions.
Key Responsibilities
About The Company
We are a Telecommunication Infrastructure Services Company part of the Telecom Division of M Group Services. Covering the full network lifecycle, we deliver Managed Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets.
Why choose us?
Inclusiveness
As a member of the Disability Confident Scheme, we welcome applications from individuals who consider themselves as having a disability or long-term health condition.
As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian job.
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SFMC Lead Technical Consultant
Dentsu Aegis Network Ltd.- London
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Technical Lead
Teliolabs Communication Private Limited- London
-
Technical Lead
Opus Recruitment Solutions- London
-
Technical Lead
La Fosse- London
-
Technical Lead
Luscid- London
-
Technical Lead
Onyx-Conseil- London
-
Technical Lead
Arbor Education- London
-
Technical Lead
Morrison Utility Services Limited- England
-
Technical Lead
Opus Recruitment Solutions- London
-
Technical Lead
JobsBatch- England
-
Technical Lead
Greenpixie- London
-
Technical Lead
Legal & General- London
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Technical Lead
Senitor Associates Limited- united kingdom
-
Technical Lead
ENGINEERINGUK- London
-
Technical Lead
Rullion Limited- England
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Technical Lead
Reevr Talent Ltd- England
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Technical Lead
Z-Tech- England
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Technical Lead
Allegheny County Economic Development- London
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Technical Lead
La Fosse- London
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Technical Lead
CloudCo Solutions Ltd- Greater London
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Technical Lead
Sopra Steria Ltd- England