Helpdesk Coordinator - Glasgow, United Kingdom - Alba Facilities Services Ltd

Alba Facilities Services Ltd

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Helpdesk Co-ordinator (Part-time)
Alba Facilities Services has an exciting opportunity to join our small, friendly helpdesk support team based in Glasgow.

This is an on site, permanent, part time role for 23.5 hours per week spread over 5 days from Monday - Friday and there is flexibility to agree working hours within our core hours of 8am - 5pm.

Alba Facilities Services Ltd has been delivering mechanical and electrical services to commercial clients for over 20 years and our ambition is to be Scotland's market leading, independent facilities services company, recognised for our unique commitment to customer service and expertise.

Reporting to the Helpdesk manager you will be a major point of contact for our clients, so excellent communication and organisational skills are a must.

You will be primarily responsible for the co-ordination of all PPM works on our CAFM system and provide support to the operations team - previous scheduling experience is essential.

The role is office based for 100% of the time in a busy reactive environment including managing client emergencies to keep their plant and assets operational.

If you enjoy a fast-paced environment, have the drive to deliver excellent customer service, can think on your feet and can build positive relationships with team members and clients alike, this could be the job for you

Responsibilities and Duties

Ensure customer SLAs are met
Ensure PPM jobs have best fit resources allocated (geographically and skill set)
Monitor engineer response to PPM works to ensure return visits are logged and completed
Ensure timely processing of engineers reports and compliance certification ensuring remedials are passed to the estimates team
Management of Subcontractor PPM Tasks
Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions
Liaise with engineers to keep informed of changes, abnormal travel
Upload and update client portals and clients frequently

Qualifications and Skills

Proven experience in a planning/scheduling role (essential)
CAFM experience, or similar with Facilities Management experience (essential)
Proficient in MS Office, particularly Word and Excel
Excellent organisational skills
Excellent interpersonal and customer relationship skills
Exceptional telephone manner
Proven ability to use initiative

Benefits

Sign on bonus (after 6 months)
Employer pension
6.6 weeks holiday (including bank holidays)
Company sick pay
Life assurance (x2 salary after 1 year)
Cycle to work scheme
Overtime rates
Flexible working considered

Salary

Competitive, depending on experience

At Alba we are proud to be a living wage employer and a Silver rated Investors in People Company.

Job Types:
Part-time, Permanent

Salary:
£14,700.00 per year

Expected hours: 23.5 per week

Benefits: