Project Executive - London, United Kingdom - Endeavor Operating Company, LLC

Endeavor Operating Company, LLC
Endeavor Operating Company, LLC
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Who We Are:
IMG is a global leader in sports, fashion, events and media.

The company manages some of the world's greatest athletes and fashion icons; owns and operates hundreds of live events annually; and is a leading independent producer and distributor of sports and entertainment media.

IMG also specializes in licensing, sports training and league development. IMG is a subsidiary of Endeavor, a global sports and entertainment company.


Endeavor is a global sports and entertainment company, home to the world's most dynamic and engaging storytellers, brands, live events and experiences.

The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC.

The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing.

Key Responsibilities and Accountabilities

The Project Executive role sits within the consumer research team within Endeavor Analytics. You will be helping to deliver our new customer satisfaction and audience illumination research programme.

This programme systematically monitors the performance of our events - from professional tennis events to music festivals - across a number of purchase and attendance metrics, and surfaces insights in real time to leadership and event marketers & managers.


You will support all aspects of the research process and work closely with other project partners - notably our Customer Data Platform team and Data Services team.

80% of the role will be dedicated to programme management and development, and 20% will be supporting use of the data and generating insights & recommendations.

Programme Management and Development (80%)

Ensure the fitness for purpose of the project as an effective data collection tool including:

  • Capture the requirements for each event and incorporate them into the standard questionnaires we have developed.
  • Build and test each survey in Qualtrics, and ensure the respondent experience is optimised.
  • Schedule and manage the mail out of each survey in Qualtrics.
  • Set up fieldwork monitoring and report progress across for all event surveys.
  • Maintain data quality through regular checking and cleaning.
  • Own the project timings and dependencies, and maintain effective working relationships with internal project partners to ensure efficient and timely delivery of the programme.
  • Help improve the way we collect our data and the information we collect.
Insights Generation (20%)

  • Support end user usage of the insight platform.
  • Proactively share and leverage knowledge across Endeavor Analytics and around the business.
  • Continuously enhance the customer satisfaction and audience illumination research programme by streamlining execution and enriching reporting in line with evolving insight needs of the business.
Please Note e.g. shift(s)/ unsocial hours/ travel etc

This role would be based at our Chiswick Business Park office.


PERSON SPECIFICATION
Knowledge and Experience

Knowledge and experience

Mandatory

  • Prior experience in quantitative market research or consumer insights agency, or a strong desire to enter this field and learn on the job.
Desirable

  • Exposure to research skills, in work or at university, including questionnaire design, survey programming in Qualtrics (or a similar platform), and data analysis.
Person specification

  • Build and maintain collaborative relationships with internal stakeholders and the project team.
  • Ability to plan and prioritise workloads.
  • Strong personal and organizational skills.
  • Work with the team to take ideas from inception to delivery.
  • Able to communicate complex information in a clear and understandable way.
  • Aptitude for problem solving.
  • Possess the ability to work independently and as part of a team.
Skills and Abilities

  • Experience of using online survey tools
  • Qualtrics or a similar survey platform preferred. If not, an absolute willingness to learn and use Qualtrics.
  • High level of competence MS office suite
  • Excel, Word, and PowerPoint.
Qualifications and Training

Endeavor unites and brings people together in our love of sport, culture, and entertainment.

We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do.

As a global company that drives culture, we strive to reflect the world's diverse voices.
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