Software Support Specialist - Aberdeen, United Kingdom - Solab

Solab

Verified Company

Aberdeen, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT SOLAB:

30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk, and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

GREAT TECH, GREAT CLIENTS, AND GREAT PEOPLE

THE ROLE

JOB TYPE
Full time, part time and permanent.

KEY RESPONSIBILITIES WILL INCLUDE:

SOFTWARE & IMPLEMENTATION SUPPORT

Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
Administrative support for the Implementation and Data Teams.
Minute taking and creation of action task lists during both internal and client meetings.

SOFTWARE TESTING

Supporting the Development and Implementation Team in testing new system functionality.
Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
Scope client requirements and create 'user stories' for Development Team.

SKILLS AND EXPERIENCE

ESSENTIAL:

Have experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
Be highly IT literate and confident in picking up new systems and processes.
Database experience.
Highly organised and excellent attention to detail.
Professional, friendly, and approachable with a cando attitude.
Strong Excel Skills
Software testing experience
Ability to manage own workload.
Enjoys working part of a team.

ADVANTAGEOUS:

High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
Power BI Skills/Experience
Have a background in client facing roles
Experience in a software production environment
Knowledge of Microsoft DevOps and Agile methodologies
Software Business Analysis experience

BENEFITS

Flexible Working Hours
Potential Hybrid / Work from Home Opportunities
Team/Social Nights & Events
Gain training and skills in a fast moving and vibrant software company
Casual dress policy

SOUND LIKE YOU? APPLY TODAY
You must have a right to work in the UK and there will be no sponsorship for this position.

Job Types:
Full-time, Part-time, Permanent

Benefits: