Leasing Associate - Manchester, United Kingdom - Moda Living

Moda Living

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Moda is creating the UK's leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play.

We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred).

You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents.

Service is at the heart of what we do and you must be willing to go the extra mile.

Overview of role

MAIN RESPONSIBILITIES:

Follow up new leads, register and understand customer's rental requirements & match this to an available apartment
Arrange viewings for customers and provide a firstclass customer experience tour engaging the client in all aspects of what the development has to offer
Increase revenue through alternative investment streams, parking and facility hire
Work closely with the Lettings Manger to report on market trends, customer service reports and headline rent prices
Work closely and collaboratively with the other onsite teams to ensure a seamless delivery of customer experience
Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals
Provide informed and accurate information to residents. Using social platforms such as The My Moda app to promote new updates and events
Be aware of amenity T&C's
Actively engage with the team and feel confident to put forward suggestions and ideas

FINANCIAL AND REPORTING

Ensure receipt of initial rent payments and any required funds prior to move in
Facilitate the setup of monthly payments
Identify and deliver opportunities for additional revenue through upselling of services and apartments y for manager reporting and use
Use of all systems to provide accurate records of customer information
Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use
Manage and meet agreed KPI's as set by the Leasing Manager
Identify opportunities for additional or enhanced income streams and develop strategies with head office
Identify opportunities for cost efficiencies, budget saving and added value
Use of Spike or other database and systems to support accurate resident record as required
Coordinating inventory production
Ensure receipt of initial rent payments and any required funds prior to move in
Facilitate the setup of monthly payments
Identify and deliver opportunities for additional revenue through upselling of services and apartments for manager reporting and use
Use of all systems to provide accurate records of customer information
Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use

MARKETING AND LEASING

Acknowledge and follow up all initial customer enquiries
Provide effective viewing booking support and follow up
Gather detailed customer feedback from viewings and report back to the Leasing Manager to drive customer experience
Referencing progression including liaison with referencing provider and applicants
Management of guarantor requirements and referencing
Creation of tenancy documentation including AST and system set up
Prepare electronic move in packs including issuing of tenancy and supporting documents
Renewal negotiation and progression with tenants, including preparation of documents
Coordinating end of tenancies including booking check outs and ensuring re letting
Notifying broadband and utility suppliers of new and ending tenancies for resident set up
Coordinating inventory production

and sign off - working closely with the Leasing Manager

EXPERIENCE

Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Must be proactive and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organised, ability to problem solve and works under pressure with great decisionmaking skills
Able to demonstrate an organised and professional approach and ability to priorities
Experience of working to targets

KNOWLEDGE, ATTITUDE AND SKILLS

Excellent analytical skills
Excellent communication skills
Proactive and dynamic, taking ownership of all of core duties.
Strong verbal and written communication skills.
Accuracy and attention to detail.
Have a great understanding of the city, it's people, culture and social scene. Use this knowledge to promote areas and places of interest to our residents
Experience in Residential Lettings or a customer service driven role
Knowledge and underst