Specialist Support Worker - Leeds, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Specialist Support Worker

Permanent 37.5 Hours per week

Based in Leeds

Salary £26,341- £27,200

Working Pattern - Monday -Friday

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

So, who are you?
You are flexible, empathetic, inclusive, and resilient. Even better, you have excellent interpersonal and communication skills too.

You are experienced when it comes to working with vulnerable client groups and have delivered structure support in either a housing or a social work setting previously.

You have demonstrable basic proficiency in Microsoft office as well as the willingness to learn company specific IT systems and complete relevant training.

About Engage Leeds:

Engage Leeds is a city-wide service that is split in to 3 geographical areas. The wedge Riverside operates in, covers all South Leeds and a volunteer service across the whole of Leeds.

The Engage Leeds service is commissioned by Leeds City Council and its key aim is to support anyone in Leeds over the age of 18 who is struggling with their housing and have support needs.

We work with people from all tenures including council housing, housing associations, private landlords and people who own their own homes by providing a visiting support service.

The type of support provided includes mental health, dementia, substance use and more complex needs that may cover more than one area of need depending on the person's situation.

The 3 key goals we have are preventing homelessness by addressing issues that could lead to this by giving advice, helping with mediation and signposting to relevant services.

We provide support to people to enable them to maintain their current housing and this will be slightly different for people depending on their individual circumstances.

We call this sustainment. And thirdly we support people to integrate into their communities in the hope of reducing loneliness and isolation and connecting people to improve well-being and quality of life

Role of the Senior Support Worker in Engage Leeds
Delivery of a high quality, customer focused, responsive, accountable housing related support service to the people we support.

Supervision of the Assistant Housing Support Workers, including directing day to day workload and monitoring and managing performance.

Act as a source of expertise, providing advice and support to Housing Support workers within the team.

Delivery of a high quality, customer focused, responsive, accountable housing related support service to the people we support.

Responsibilities

To supervise employees within your team area to ensure an effective and efficient service to all customers
To be an effective contributor to the overall performance of the team/service area of responsibility, whilst contributing to the overall organisational vision and values.
Maintain and monitor policy and procedures within the team, making recommendations for change to enable an efficient and effective service.
To provide support and assistance to colleagues within the team through training, coaching and adopting good team ethics.
Contribute to developing and maintaining effective working relationships with external working partners to meet organisational vision and values.
Proactively ensure that work is delivered in a way that complies with and contributes to the implementation of all policies and relevant legislation including Risk Management, Data Protection, Equality & Diversity, Health & Safety, Safeguarding, Whistleblowing Policy and Professional Boundaries.
Any other reasonable duties as requested by Riverside & Engage Leeds.

Enjoy the rewards

Working with us, you'll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.