Billing Lead - Antrim, United Kingdom - firmus energy

firmus energy

Verified Company

Antrim, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Billing Lead

Specific Purpose Role hours per week

Salary Starting from £28,500 p.a. + Bonus + Benefits

Ref:
fe/23/04 (Open Until Filled)

_ Specific Purpose Contracts only:
_

_ The role_

Reporting to the Senior Billing Lead, the Billing Lead will lead the day to day activities within the Billing Team.

They will ensure that all tariff and contract customers are billed for the gas they use in an accurate and timely manner.

They will be responsible for training new and existing members of staff, ensuring delivery of best in class customer service to customer and stakeholders.

Additionally, they will be the first point of contact for potential and existing customers and stakeholders, monitoring queries and complaints through to successful resolution.

_ The Individual_
The individual will be hands on, customer-focused and have a problem-solving attitude.

About The Role

Key Priorities

Take the lead in day to day activities within the Billing Team under the direction of the Senior Billing Lead, escalating issues where appropriate, and delegating work consistently within the team
Assist the Senior Billing Lead to ensure timely and robust tariff and month end contract billing to support company cash flows
Assist with revenue management across the business and work with internal departments to ensure processes are in place to minimise revenue leakage
Involvement in recruitment, and training new and existing members of staff, ensuring the delivery of best in class customer service to customers and stakeholders
Create the right working environment for the team through motivating and developing the team and leading by example
Provide support for the Billing team members with queries and customer complaints, and analyse and review team performance to monitor and drive performance within the team
Report on and assist the Billing Team in meeting their Key Performance Indicators
Oversee the complaints process ensuring all complaints addressed within agreed timeframes
Enhance data analysis within the department to highlight discrepancies in billed volumes
Monitor data integrity and accuracy of processed information ensuring compliance with licence conditions, Codes of Practice and internal procedures
Ensure all Billing documentation is up to date with reference to licence conditions, Codes of Practice and internal procedures
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of the end to end billing and financial processes
Assist with supplier contract procurement and tendering processes
Assist the Customer Billing Manager with strategic business initiatives and undertake any additional duties as directed
At all times deliver on firmus energy values

Required Criteria

Minimum of 5 GCSE passes at Grade C or above (or equivalent) to include English & Maths
Minimum of 1 years' experience within a Customer Billing environment and knowledge of Billing Systems
Experience of supervising a busy, multifunctional team.
Proven ability to deliver team training with successful results and monitor effectiveness.
Successful track record of driving improvement initiatives and implementing solutions
Proven ability to work on own initiative and prioritise personal and team workload
Proficient user of MS Office
Excellent people communication skills (written and oral) in dealing with internal and external relationships

Desired Criteria

Previous experience within the utility sector

Skills Needed
Supervision, Coaching and Mentoring, Technical Skills, Communication, Planning and Organising

About The Company
An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 105,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 1,900km, the equivalent of laying mains from Antrim to Frankfurt

We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services.

Company Culture

Specific Purpose (temporary) Contracts:
What makes firmus energy a great place to work.

We are a values-based, award-winning energy business with a family-feel.

We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff.

We care about our people, the environment and the communities we work in and we have fun too.

Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.

Company Benefits
At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being under