Customer Account Administrator - London, United Kingdom - Safran

Safran
Safran
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job description:


The Customer Account Administrator will support the Customer Service team delivering world-class customer service to our global OEM and Aftermarket customers.

The role holder will be responsible for key day-to-day administration duties in order to meet organisational and operational objectives.

  • Provide administrative support to the Customer Service team ranging through quotation, order acceptance, customer liaison for order tracking with internal Operations teams and invoicing
  • Support the order review process ensuring all conditions are aligned to agreed Safran terms and conditions
  • Deliver a service driven customer quotation process, which ensures strong links with internal functions to ensure accurate pricing and leadtimes are applied in all product and service proposals.
  • Support customer issue resolution in a timely manner, liaising with internal functions as required.
  • Support the customer returns process, proactively communicating any quality alerts from customers to internal functions in parallel to arranging the return of the product
  • Administrative support to any project related activity

Financial:

  • Contribute to the spares sales plan through the processing of customer quotations into orders.

Job requirements:


  • Excellent administration skills with the ability to multitask, prioritise and manage time effectively on a daily basis
  • Ability to use SAP would be desirable
  • Proven ability and experience to own and manage the fast resolution of customer issues

Specificity of the job:

As required.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets.

Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.

Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in the equipment electrification and in the electric and hybrid propulsion sector. It has 11,500 employees across thirteen different countries.
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