Mail Administrator - London, United Kingdom - 1st Formations Limited
Description
Job Summary
We are looking for a hard-working, reliable and conscientious Mail Administrator to join our busy mailroom in our London office.
You will enjoy working with a high level of intensity and focus, and provide our customers and staff with a smile at all times - to maintain a positive working atmosphere.
Who are we
The 1st Formations Group is a market leader in the company formation industry.
We have developed a reputation for quality products and customer service excellence over many years and have ambitious plans to further expand our operations in the new start business sector.
Reporting to the Head of Service Delivery, the Mail Administrator will carry out high-volume administrative tasks using our Digital Mailroom technology, as well as carry out general mail-related tasks such as sorting mail and returning to sender, as part of a team.
In a nutshell
- Join an ambitious company with a strong belief in talent over hierarchy
- Perform a high volume of administrative tasks using our CRM and Digital Mailroom technology
- Work with high intensity and focus
- Be flexible to work paid overtime when required to eliminate backlogs
Responsibilities
- To perform administrative duties ranging in complexity using our Digital Mailroom technology
- To log mail in an efficient and accurate matter onto our CRM
- To sort items of mail from mailbags into relevant categories
- To process return to sender mail in an efficient and accurate manner
- To act as overflow for inbound customer service telephone calls providing a good level of customer service via telephone, when required
Skills and experience required
- Experience of working in a highintensity role
- Good computer literacy with a fasttyping speed
- Positive mentality
- Excellent work ethic and the ability to work with focus for long periods
- Reliability
- Flexible, with a willingness to work paid overtime hours when required
- Good customer service skills
- Good written and verbal English communication skills
Why join us?
Be part of a young, friendly, dynamic and international team working in a fast-paced environment. You will join an ambitious company with a strong belief in talent over hierarchy. We are always looking to improve and greatly value our team members' opinions and contributions.
Benefits
- 25 days holidays, plus 8 public/bank holidays
- Option to buy up to 5 extra holiday days per year
- Annual cost of living salary increase
- 14 weeks paid maternity leave, 2 weeks paid paternity leave
- Employee Assistance Programme with 24/7 mental health helpline and free facetoface counselling for you and your family
- Employee loyalty scheme including additional holidays and private medical insurance
- Commercial bonus scheme
- Pension contribution
- Cycle to Work Scheme
- Free Wednesday lunches
- Free fresh fruit daily
- Free postwork drinks
- Dogfriendly office
- Breakout rooms and social events
- Covent Garden location, 2 minutes from the Tube
Working hours: 37.5 hours per week, Monday to Saturday, 9am to 5.30pm.
Location:
Covent Garden
Job Type:
Permanent
Salary:
£25,000
Job Types:
Full-time, Permanent
Salary:
£25,000
.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Our offices are fully COVID-secure
Ability to commute/relocate:
- London, WC2H 9JQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your notice period/availability to start a new job?
Experience:
Mail Administrator: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
Reference ID:
Mail Administrator
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