Customer Care Executive - London, United Kingdom - Club Med

Club Med

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About our Business Unit

Our management model separates Resorts from Markets.

In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

Job overview:
As a Customer Care Executive, you will be responsible for:

Being Customer Care Referent for the office (direct and indirect) and guarantees compliance for any legal cases.
Answering all Customer queries, respecting the time delay fixed by the country or the BU.
Be coresponsible with the Contact Centre Manager in producing the booking conditions for each season.

You will report to The Customer Care Team Leader and will be part of Customer Care Team.

Main missions:

1:
Manage Indirect travel agents, solicitor, or customer queries within a respectable time frame.

Handle prelitigation or litigation work. Manage the relationship with our lawyers when necessary.
Deal with arbitration cases
Deal with all customers queries regarding the insurance cover and claims procedures.
Inform the relevant services of important/recurring queries: use internal available tools comments procedure, or directly to the departments/villages concerned.

2:
Act as the referent to all departments with regards to legal commercial advice.

Accompany departments on commercial decisions, commercial contracts and other legal aspects that require advice or verification with a lawyer.
Provide advice and check all legal information on marketing tools/material. Especially for the brochures (approx. 4 times a year) regarding compliance with local law and tour operator's code of conduct
Participate with the Sales and Customer Service Centre Manager in the compilation of the booking conditions for each season, use the help and advice of the Country's legal advisors / lawyers.

3:
Contribute and participate, when requested, In crisis management situations involving our customers (before departure, during their stay and upon their return).

Ensure and act as a link between the Country, fellow countries and the Paris HQ when dealing with crisis situations.
Alert, coordinate, share information and ensure a tracking system is in place to follow & measure the impact of the situation.

Skills and competencies we're looking for:

Education level
Bachelor degree or equivalent.

Experience

Experience in Customer Relations
Experience in Tourism & hospitality
Experience in legal is a plus

Why you should join us:

At Club Med we have 5 values
:kindness, multiculturalism, responsibility, freedom and
pioneering spirit. Like G.O.'s and G.E.

's around the world, we also share what we call the Club Med spirit:
being professional and festive, a unique state of mind and a lifestyle that unites all our team members.

The Club Med spirit is about accomplishment while living a unique experience.

If you are open-minded, a team player, and
have an entrepreneurial spirit,
you should apply

Job Type:
Permanent

Location:
London (Wimbledon)