Team Administrator - Norwich, United Kingdom - Norfolk and Suffolk NHS Foundation Trust

Norfolk and Suffolk NHS Foundation Trust

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer service skills and full administration experience will be essential for this role. You should be able to evidence a flexible response to service needs, and the ability to think creatively. Experience of working to deadlines, on your own initiative, and maintaining strict confidentiality are also essential.

A working knowledge of Microsoft packages are essential for this role. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

Understanding medical medical terminology would be advantageous.

Named support for referral management

Planning of appointments/meetings and Diary Management

Use the electronic patient database system to input data, validate and update patient information to ensure correct use of grammar, spelling and sense-check of clinical entries.

Provide a friendly and professional service, dealing with incoming telephone calls, meeting, and greeting of patients, their families, and visitors on site via reception.

Assist with information gathering from multi-agency partners and attending or minute taking.

Reception cover, including meeting and greeting visitors to the building and signing them in.

Ensure all duties are undertaken in line with standard operating procedures to enable the achievement of Trust and service specific key performance indicators.

Maintain accurate and appropriate patient records, including filing and data input within confidentiality guidelines.

Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

Transfer of data to bespoke spreadsheets.

Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Must be able to prioritise a varied workload based on business need.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other.

In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.

We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park.

We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Please find attached our Job Description and Person Specification for more detail on the Key Accountabilities expected of this role, then if you feel you have what it takes to make a difference, click APPLY

Effective Communication skills

ICT skills including a working knowledge of Microsoft Packages

Ability to meet deadlines

Keen attention to detail

Able to work effectively in a team

Ability to Prioritise working under pressure

Able to work with mínimal supervision