Front Desk Supervisor - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location London Marriott Hotel Kensington, 147c Cromwell Road, London, England, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

LONDON MARRIOTT KENSINGTON

At the 4 star London Marriott Hotel Kensington, ideally located near London's best-known landmarks, we stand out from the crowd.

We relentlessly pursue our craft. We support one another, strive for excellence and advance our expertise. We are versatile. Situated within a soaring, seven-story atrium, we are empowered to stay in control and soar above it all.

WHY WORK WITH US?
In addition to the benefits you would expect being part of a brand of our calibre, you will also be offered:

A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
Part of Marriott International, the largest hospitality brand in the world
World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
Work alongside some amazing talent

- award winning, experienced hospitality professionals

Discounted room nights, meals,and spa accessbecause your well being means so much
Access to fabulous and flexible benefits to help you in and out of work

- including health and life assurance

Access to major high street discounts so you can treat your friends and family as required

FRONT DESK SUPERVISOR
First impressions are everything. And you'll set the tone for every guest's stay.

With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.

Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

WHAT YOU'LL DO?

Process guest checkins, assigning rooms and activating room keys
Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process checkouts and resolving any disputed charges
Process payments and room charges, as well as cashing guests' personal and traveller's cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

WHAT WE'RE LOOKING FOR

A warm, peopleoriented demeanour
A teamfirst attitude
Positive outlook and outgoing personality
Flexibility, problemsolving skills and multitasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work,

begin your purpose,

belong to an amazing global team, and

become the b