Administration Team Leader - Kingston upon Hull, United Kingdom - Bates and Bradshaw

Bates and Bradshaw

Verified Company

Kingston upon Hull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bates & Bradshaw are recruiting on behalf of a major Construction & Maintenance company in the Hull area who operate as one of the leading building, repairs, and maintenance contractors.

They are presently employing around 500 people and have a turnover of £50m and they have some ambitious plans in place to grow this again over the coming years.

Purpose of the Role

Will be responsible for proactively leading an admin section with the daily coordination of trade resources and the prioritising of a regularly changing workload to ensure contractual obligations are achieved.
Responsible for daily liaison between customers, clients, supervisors and management to ensure individual needs and requirements are met.
To support the senior management team by providing effective, administrative support across all operational areas of the business.
To provide guidance, support and knowledge to Admin Team to create informed and focussed admin sections.
Manage and lead change management within the team.
Be responsible for updating and maintaining the company's electronic database systems to ensure accurate contract monitoring and management information.

Principal Accountabilities

To have a good working knowledge and understanding of tasks performed by admin support resource to provide direction, guidance and advice ensuring they evaluate, prioritise and issue incoming repairs to operatives using PDA technology, within guidelines to meet performance and ensuring customer's needs are met.
Responsible for ensuring the Repair Planners / Contract Assistants are maximising operatives' daily workload to ensure productivity targets are met.
Escalation point for difficult situations/complaints received from clients and customers with a view to optimise customer service.
Responsible for the monitoring of sickness levels within admin support staff and operatives, to liaise with supervisors in line with the sickness absence policy.
Production of predetermined reports used to monitor the businesses performance.
Assess and determine why payment processes have failed and undertake the necessary action to resolve the query thereby contributing to the company cash flow.
Carryout Recruitment and Selection Interviews as and when required following set procedures.
Identify training needs for Repair Planners / Contract Assistants to promote flexibility across the various operational sections to facilitate cover for sickness and annual leave.
Carryout team briefings to promote good communication between staff keeping them up to date with proposed changes, maintaining confidentiality when required.
Identify training needs for reporting staff to promote flexibility across the various operational sections which will ensure the staff are working to their optimum level creating a good sectional team work ethic.

This is an exciting role for someone who is an organised individual with experience of managing a busy team whilst also looking to develop and look at ways to make improvements.

Job Types:
Full-time, Permanent

Benefits: