Japanese Speaking Support Engineer - Docklands, United Kingdom - People First

People First

Verified Company

Docklands, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your New Job Title:
Japanese speaking Support Engineer - IT Operation Centre

The Skills You'll Need:
network infrastructure, Server, CCNP/CCNA, JNCIP

Your New Salary:
Up to £32000

Location:
Docklands

Who You'll Be Working for:
IT Telecom

What You'll be Doing Each Day:

Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution.
Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities.
Cover shift staff (day/night) when deemed necessary by the manager.
Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work.
Attend customer meetings regarding issues, projects or maintenance contract works.
Create reports concerning customer issues, projects, and maintained services, operation design as and when required.
Work onsite at customer premises as an integral part of their team from time to time.
Travel to customer offices throughout EMEA region for business purposes as and when required.
Provide technical support, create design and proposals for customers.
Adhoc requests from line manager.

The Skills You'll Need to Succeed:

Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio.
Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization.
Fluent English language skills required (Verbal and written).
Proven customer service and facing experience, at all customer levels.
Flexible approach, able to work outside of normal working hours when requested.
Strong time management/multi tasking & organisational skills.
Good communication with customers, colleagues and related 3rd party vendors.
Valid CCNP/CCNA, JNCIP or equivalent certification will be an advanctage.
Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
Strong work ethics and reliable time keeping and attendance.

Job status:
Permanent, Full-time

Start date:

ASAP

Working hours: 37.5hrs p.w., (9am to 5.30pm)

Please follow us on Linkedin:
/people-first-team-japan