Customer Experience Advisor - London, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
TS/RM/21-12/776/1

Job Title:
Customer Experience Advisor

Location:
Office Based

Location:
London - _Applicants must have the right to work in the UK_**
Salary: Competitive

Contract:
Permanent

Hours per week:
Monday,Tuesday,Wednesday,Thursday,Friday hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.

Role Overview

We are currently recruiting for a Customer Experience Advisor to join our passionate and driven team based at our Office Based.

Benefits

Informal hybrid / flexible working arrangements
25 days holiday + bank holidays
Free fruit in our offices
Subsidised vending machines
Access to 'Wagestream' a financial wellbeing tool
After 2 years working with us, you'll get your birthday off work
Wide range of retail discounts
Regular social and charity events held in our offices
Get involved in charity events in the local community

Wellbeing

Discounted gym membership
Eye test £25 voucher and up to £100 towards glasses
Join our Cycle to Work scheme via salary sacrifice
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
Access to internal Mental Health First Aiders

Career development and recognition

Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Opportunity to win monthly Atalian Servest Superstar Awards
Long service awards

Key Responsibilities:

Representing the business by being the first point of contact with our customers.
Jobbyjob communication and tracking of the engineering workforce and subcontractors to ensure CAFM systems are accurate and up to date.
Ensure that completion details are on all work orders; including of materials, details of works carried out and accurate engineer time records.
Receive updates about work orders, ensuring all systems are updated in realtime with accurate information.

About You:

A strong team player with and ability to work in a highpressure environment.
Excellent listening and communication skills; being able to listen attentively to customers' requirements and pass the same information across to engineers is imperative to the success of job completions.
Exhibit a high level of emotional maturity and calmness to handle the stress associated with the position.
Should be willing to work flexible schedules including working on weekends, holidays, and overtime to meet the demands of clients.
Must be educated to GCSE level to be able to accurately deal with the work involved in the position.

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.