Groups Co-ordinator - Dunbartonshire, United Kingdom - Cameron House

Cameron House

Verified Company

Dunbartonshire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
CAM1878

Branch:
Cameron House

Location:
Cameron House, Loch Lomond

Salary/Benefits:
£23,000 gross per annum plus excellent discounts and benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Typically office hours Monday - Friday

Hours per week:40 hours per week

Posted date:20/03/2023

Closing date:03/05/2023

Magnificent and uniquely inspirational.

Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration.

Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history.

With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured.

Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

SCOPE OF THE ROLE

We are looking for a Group Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do.

This position has the opportunity to shape guest and group experience by providing exceptional knowledge and service in support of the Meeting and Events Sales team.

Key Duties and Responsibilities

Personal contact with groups
Preparing group guest lists prior to arrival
Giving out accurate information
Verify that billing for each group is set up properly and preparation of the final group master bill.
Attend weekly sales meeting
Liaison between Group Sales and Reservations, Front Desk
Providing excellent customer service to all guests while using proper hotel verbiage, ensuring to adhere to hotel standards
Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
Processing rooming lists accurately as well as all changes and cancellations for group reservations
Input and access data in Delphi and Reservation system.
Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
Ensuring that all reservations transferred to PMS or front office system are accurate
Oversee accuracy of room blocks and reservations.
Revise room blocks to maintain the required number of available rooms and keep organized files of all groups Understanding the selling strategy for the hotel by knowing the status of room inventory and following procedures
Controlling and blocking rooms as well as preblocks for special groups
Understanding hotel facilities and giving clear directions to the hotel for inquiring guest
Identify guest reservation needs
Determine appropriate room types per contracts, and verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Follow sales techniques to maximize revenue.
Communicate information regarding designated VIP reservations
Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
Setup proper billing accounts according to Accounting policies.
Reports to include but not limited to; Daily Weekly Distribution reports, Group Resumes, VIP Reports

WHO WE ARE LOOKING FOR
We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

People who want to achieve great things your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
People who are naturally friendly who genuinely care about our guests and the service they receive.
People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
People who show the same level of care for their team, as our guests
It's about supporting our colleagues to be the best they can be and to do the best job they can.
People who will respect and protect the magical place we work in it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

Experience of working in Sales, Reservations or Operations in a 4/5* hotel environment
Ability to quickly build excellent working relationships with colleagues both internally and externally, with a flexible approach to work
Excellent communication skills with the ability to present complex matters both ve