Aftersales & Spare Parts Co-ordinator - Cheltenham, United Kingdom - Kinshofer

Description

About the Role:

It's an exciting time to join our small passionate and ambitious team. We are looking for an enthusiastic, customer focused and organised Operations Co-ordinator for our growing business. We are recruiting this role to interface with customers particularly on their after market requirements.

The aftersales and spare parts co-ordinator will professionally demonstrate the Kinshofer values being professional and helpful in all interactions with customers, staff and visitors.

This is a full-time role based at our Hazleton offices, near Cheltenham


Key Responsibilities

• Being the first point of contact for customers in regards to spare parts and technical support.
• Coordinating key stakeholders and processes to ensure customer requirement are achieved swiftly.
• Being a reliable, knowledgeable and friendly go to person for customers, dealers and distributors.
• Being a proactive member of the team, supporting and providing operational cover when required.
• Processing and expediting customer orders whilst providing regular updates to customers.

About You:

• You will be an enthusiastic and calm individual who can listen to the customer, offering innovative and suitable solutions to their issues.
• You will ideally have experience in an operations environment with a technical interest.
• You will be keen to work flexibly with varied work as part of a busy team.
• You will be confident in managing multiple stakeholders and prioritising workload.
• You will a cando approach and be highly organised, always searching for continuous improvements and customer experience enhancements.
• Ideally you will have some technical experience or be able to demonstrate a technical interest and acumen.
• You will of course be confident in the use of computer systems

Work Remotely

• No

Job Types:
Full-time, Permanent


Pay:
From £26,000.00 per year


Schedule:

• Day shift
• Monday to Friday

Work Location:
In person