Planner (Customer Services) - Cheltenham, United Kingdom - Astor-Bannerman

Astor-Bannerman

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Overview
Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly.

We have a 30-year track record as a market leader in our field and we have an ambition to grow.

The Customer Service Planner is responsible for providing best in class service to both our internal and external customers, this is a multifaceted role within the team, which facilitates several operations within the organisation which included managing the engineers calendars through to first line technical support.

Main functions and responsibilities

Field incoming support calls, including firstline fault diagnosis, repair calls and product advice.
Utilising CRM tools and systems to provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
Planning and coordinating engineers calendar to ensure maximum optimisation.
Scheduling appointments with customers, monitoring progress whilst keeping all interested stake holders up to date with developments.
Management of Service Engineer documentation.
Loading sales orders and pick lists for spare parts.
Manage service contract delivery to ensure optimum value v's cost.
Work closely with various colleagues/departments throughout the business.
Working within Customer Service KPI's and SLA's
Various other duties

Measures of success