Claims Advisor Part-time - Liverpool, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Client Details

The client we are working with operate on a national scale and are a competitive leader within the legal industry itself.

The client offer a responsive legal service within an experienced team of solicitors and barristers dedicated to providing excellencein client care and service provision.

The client supports individuals and corporations whatever their legal need and offer a premium service in the form of legal representation.

The client works in partnership with insurers, brokers and MGA's to deliver avariety of fully outsourced claims solutions, and has grown to approximately 850 employees across offices in the North West.

Description

Key responsibilities include:

Handling and dealing with company clients
Making outbound and inbound calls from customers assisting in utilising their legal expenses
Collating data accurately and effectively
Converting referrals into personal injury or ULR claims by ensuring clients are aware of the services available to them.
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
Answering queries
Delivering information about the clients services
Dealing with outbound/inbound calls
Receiving customer feedback
Managing and handling incoming calls
Assessing customer needs and requirements
Liaising with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA
Recording and ordering data
Verifying claims
Reporting to team manager

Profile

An excellent communicator, both written and spoken.
System and technically advanced.
Able to keep up to high volume and demands of workloads.
Previous experienced working within a telephonybased customer service environment.
Professional.
Credential.
Confidential.
A flexible and adaptable attitude to resolving issues.
An ability to handle objections and proactively market legal services.
An ability to work using own initiative and independence when necessary.
An ability to in work in a fastpaced environment.
An ability to work effectively with people across a wide range of levels and responsibilities.
Attentive.
Organised
Proficient in handling multiple cases.
Able to adhere to a variety of corporate regulations and internal guidelines, GDPR/CSR.
Able to work within a rota schedule.

Job Offer

Parttime or Fulltime
Flexible work hour scheduling
Optional weekday or weekend work
30 days holiday per annum inclusive of bank holidays or day in lieu where applicable
2 x Volunteering days to support charitable initiatives
Matched Giving up to £250 matched for personal charity fund raising for a registered charity
Medicash cash plan claim back dental / physio / optical appointments
My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and well being tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Well being Champions providing mental health support
Training and development opportunities
Funded social events to connect with your colleagues
Dress for your day policy
Commercial experience
Competitive salary