Telemarketing Executive - London, United Kingdom - National Housing Federation

National Housing Federation
National Housing Federation
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Salary:
£24,275 (London) / £22,277 (National) per annum


Hours:
Full time


Contract:
Fixed term (6 months)


Benefits:


  • 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
  • Flexible working for all staff including working from home / hybrid working, and flexitime/TOIL scheme;
  • Attractive family friendly policies;
  • Private healthcare cover;
  • Season ticket loans;
  • Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.


Location:
London/Bristol - employees are able to work from home on an arrangement agreed with their line manager

Interested in becoming the NHFs telemarketer?


Please scroll down to the bottom of the page to download the full job profile and person specification for this role.


Key elements of the role:


  • Understand the portfolio of events and their respective audiences to plan and deliver the telemarketing schedule and target number of calls.
  • Share insight, intelligence and customer feedback with internal colleagues to support continual improvement. Maintain customer records in the CRM system and support data cleansing.
  • Experience in outbound telesales, ideally in the social housing, nonforprofit/charity sectors or within a membership organisation.
  • Exceptional telephone manner and customer service skills.
  • Experience of using MS Excel and a CRM system.
  • Ability to summarise key information and adapt messages in response to customer feedback. Ability to plan workload and alter plans to suit business need.

Equality, diversity and inclusion

Disability confident committed employer


We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.


Uploading your CV and cover letter

Right to work in the UK / UK VISA Sponsorship


You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

**Interview date: 3 April 2024
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