Customer Care Operative - London, United Kingdom - CCO Group

CCO Group
CCO Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

My client, a busy London housebuilder based in South London is looking to bring on a Customer Care Operative to join their Customer Care team to assist with the remedial works to their residential properties.

This business is a very well-funded and respected business within the New Homes industry so would be a great career move for anyone looking to be part of a successful business and inspirational management team.


Responsibilities will include:

  • Carry out varied remedial work to our occupied residential properties.
  • Ensure that all works logged by our customers are fully rectified to a high standard
  • Work conducted within the property is done with the mínimal disruption to the customer, in a tidy manner and representing the company well.
  • Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
  • Using our customer care software to record information on work conducted.
  • Log completed work and raise if any follow up is required.
  • Effectively communicate with customers and our customer care team
  • Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the wider team.
  • Multitrade background e.g., carpentry, tiling, painting, and decorating, mastic, plastering, etc.
  • Practical approach to resolving customer defects.
  • Full, clean driving license
  • Customer focused and wanting to deliver a high standard of service to our customers.
  • Great communication skills
  • Good at planning out work and what equipment/supplies is needed in advance.
  • Friendly and professional approach

This is an excellent opportunity for someone who has worked for a House Builder, Developer or Construction company that is equipped with multi-skills, such as carpentry, dry-lining, painting, and decorating.


If you do not hear anything back within one week, please assume that you have been unsuccessful on this occasion, but I will retain your details for future roles.

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