Receptionist and Administrative Assistant - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On our reception desk the post holder will provide a calm and efficient service for patients attending their appointments. They will be the first point of contact for patients both face to face and over the telephone. This post is shared with a part-time receptionist/administrative assistant who works 3 days a week (Wed-Fri). Administrative duties will include preparation of clinics, scanning of notes onto EPR and other admin duties as required.

The core working hours are 09:00 - 17:00 Monday to Friday

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country.

It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Act as first point of contact for all patients and visitors, both in person and on the telephone, and always acting in a professional manner, deal with queries using own initiative and taking appropriate action.

Working as part of the receptionist team, always ensure effective communication with colleagues and show flexibility in covering colleagues during periods of annual leave and sickness as required.

During busy outpatient clinic times, ensure that patients are kept informed of clinic waits advising of any problems.

Use the Trust and departmental IT systems to register patients, ensure that details are correct, make out-patient appointments, check in/check out of outpatient appointments.

Ensure that outcome forms are completed and actioned as required.

To deal with requests and enquires and forward them to the relevant team member.

Exercising judgement and initiative to analyse and resolve problems, taking appropriate action or referring to the admin and access team leader as appropriate using own judgement.

Ensure the provision of medical records and pull patients' notes from any location and ensure all filing is up to date in the patients notes ready for when they attend clinic, following the tracking procedure for all patient notes.

Arrange patient transport as necessary, in line with Trust procedures.

Receive post, parcels and laboratory specimens and process accordingly.

After training, using the hospital computer systems to carry out any of the above duties.

Be aware of patients, and the patient's family needs, and if patients or their family appear distressed or need help and support contact the appropriate professional.

Provide support to patients within the centre by answering non-medical queries such as availability of literature, toilets, light switches; how to use vending machines etc.

Provide clerical support to the unit administrator and clinical and nursing staff as required.

Any other general office duties (filing, photocopying etc.) at the request of the Administration Manager which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Perform any other duties appropriate to the grade and objective of the post as directed by the Admin & Access Team Leader or Departmental Manager.