Account Manager - Woking, United Kingdom - McLaren Applied Limited

Description

Background

As architects of meaningful change, we guide industries forward by developing world-class products and holistic, scalable solutions that harness our expertise in telemetry, control and analytics and electrification.

We work with pioneers and visionaries who share our ambition to win. The output is high-performance design of products and processes across the automotive, motorsport, transport and internet of things industries.

You won't believe what we get to work on.


Function

McLaren Applied leverages its 30-year heritage in motorsport connectivity and analytics to enable a more intelligent and connected transport system - from trains and buses to autonomous vehicles and mining trucks.

From redefining the limits of connectivity performance in transport (Fleet Connect) to building the first 5G edge connected mobility platform (Active Antenna), our products are helping the world's largest transport operators to improve their performancein operations and customer experience.

In addition, McLaren Applied platform-based approach to Data Science & Analytics-as-a-service helps to isolate the conditions necessary for optimal asset performance while delivering scalability.

Role Purpose:

The role requires a strong understanding of what is required to deliver projects and solutions to our customers and motivating teams to deliver beyond the high expectations our customers have of McLaren Applied.

The successful applicant will be the primary point of contact for the relationship between McLaren Applied and assigned customers.


Responsibilities:


ACCOUNT MANAGEMENT:

• Build strong, longterm and indepth internal, customer and partner relationships to ensure the highest levels of customer satisfaction and be seen as the trusted advisor.
• Communicate complex propositions to decision makers and supporters to achieve their buyin.
• Work with Service Delivery Manager to plan and deliver the right reporting tools and metrics to key customers
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

STRATEGIC GROWTH:

• Develop a deep understanding of the customer's organisation, how they operate and what they want to achieve.
• Develop a qualified pipeline of opportunities within assigned accounts (i.e. change requests, additional scope)
• Generate repeat sales and ensure profitable growth targets are met.
• Build account development plans to communicate the opportunity and the support needed to contribute to achieve company targets.
• Build capture plans to ensure optimal approach to opportunity pursuit
• Drive McLaren Applied's reputation as an innovator and technology leader in the Connected Intelligence industry.

ORGANISATIONAL ALIGNMENT:

• Work with the backoffice functions to provide latest positioning directly from customer engagements.
• Feed information to product roadmaps and improve best practice standards and documentation.
• Provide internal reports to inform the wider business of the account's status and any upcoming opportunities.

ORGANISATIONAL CAPABILITY:

• Oversee and manage the project management, service management and technical presales objectives within the nominated account domain so that high quality proposals, products and services are delivered, and payment is received in a timely fashion.
• Oversee the internal service provision on behalf of the customer, acting as an external interface and escalation.
• Support the ongoing management of associated business processes (i.e. payment plans)

Minimum Experience/ Qualifications:

• Proven experience in a Project Management, Customer Service, technical or commercial account role within a technology environment minimum 35 years' experience.
• Experience within the public transportation or telecoms sectors would be advantageous.
• Degree, preferably in engineering, business management or equivalent experience.
• Strong customer service skill and orientation.
• Resilience and ability to work with others to see the positives from all situations.
• Ability to work within cross functional teams.
• Experienced in contract negotiation with partners and customers alike for engineering projects and components supply.
• Works well with others, has strong communication and time management skills.
• Ability to effectively prioritise tasks in a highpressure environment.
• Ability to engage with a broad range of stakeholders, including CXO level, and work within a matrix organisation.

Our Values

OWNERSHIP

OPENNESS

BRAVERY

INGENUITY

HUMILITY

• All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation._
• This job description may not detail all duties allocated to the post holder, nor cover duties of a similar nature which are commensurate with the role, which may from time to time be reasonably required by the relevant manager._
• McLaren Applied are committed to Diversity, Equality and Inclusion (DEI) and promote DEI in all we do. McLaren Applied are also members of the UK Government Disability Confident Scheme_