After-sales Service Manager/售后服务经理 - London Area
2 weeks ago
Job summary
Building the UK After-Sales Service System Develop and implement after-sales service strategies processes team structures and governance mechanisms tailored for the UK market Break down and localize the headquarters service brand strategy implementation elements Translate core headquarters service brand indicators e.g. Customer Satisfaction Index-CSI Net Promoter Score-NPS response time transparency into executable business pathways and operational manuals for the UK market Establish a nationwide service partnership network in the UK to support sales expansion oversee service provider recruitment contract negotiations performance management Design set up a parts storage distribution system Build local parts warehouses distribution channels ensure rapid response high-frequency parts while optimizing inventory structure Provide systems training business support lead deployment CRM-after-sales systems conduct personnel training offer operational support ensure providers quickly become operational Drive local procurement supply chain development high-frequency wear-tear maintenance parts reduce costs shorten delivery times Establish strategic partnerships insurance companies road rescue services training institutions technical service providers create sustainable local ecosystem
Job description
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