Customer Service Advisor - Stoke-on-Trent, United Kingdom - IWH Online

Description

Company description
Our aims and objectives are to provide a cost effective sustainable solution for mobile services. we sell new, used and refurbished phones to the b2b market. That's our main business.


Job description
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Main Purpose of Job:_

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Duties & Responsibilities:_

Duties will include utilising stock management processes in order to maintain the regular retail sales and other duties, not limited to:

• Managing daily listings on all E-commerce platforms
• Liaising with suppliers & customers
• Providing daily/weekly/monthly statistical reports to IWH Online management
• Overseeing various sales channels including Amazon, eBay, Backmarket and Shopify
• Managing internal inventory system
• Arranging and managing any returns from customers
• Assisting with deliveries of stock to customers

Additional duties may include the testing of mobile phones and any hardware associated with the business alongside any IT support queries with the sister company, CoRE Educational Ltd.

• Working as part of a growing team
• Ability to work under own initiative
• Excellent communication skills dealing with customers
• Experience in Excel and other databases essential
• Experience in IT Sector (preferred but not essential)
• Experience in Mobile Phone industry (preferred but not essential)
• Personal Qualities:_
• Attention to detail essential
• Good communication skills
• Awareness of equality and diversity
• Flexible, enthusiastic, 'cando' approach to everyday work Open to change and new ideas
• Willingness and desire to take responsibility and use own initiative
• Commitment to own personal professional development
• Good at problem solving.
• Good Work Ethic, Passion and right attitude to work

The role of Customer Service Advisor will be office based as required.

The Customer Service Advisor may be required to perform additional duties outside of the day-to-day role which may include work outside of the standard day.

Salary:
£21,000.00 per year


Benefits:

• Casual dress
• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Experience:

Mobile Phone Industry: 1 year (preferred)

• Ecommerce: 1 year (preferred)