Emergency Floor Administrator - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust
Torbay and South Devon NHS Foundation Trust
Verified Company
Torquay, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
An exciting opportunity has arisen across the Emergency Floor for Administrators.

We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor.


This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.


You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day.

This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible but will include an element of night working.

This post involves patient contact with front-line Emergency reception and ward clerk duties.


Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment.

Within the department, full training will be provided as well as management support for career progression opportunities should they arise.


To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.

To support the Emergency Admin Team Leader to undertake change management.


To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.

To ensure that patients are treated with courtesy, dignity and respect.

There are no responsibilities for line management of staff or budget control.


We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit, Emergency Assessment Unit and Hospital at Night, to maintain excellent patient care and customer service along with our clinical colleagues.

To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality

To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required

Attend statutory, essential and mandatory training

Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
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