Customer Service - Wirral, United Kingdom - Kimpton Ltd

Description

You'll be working with our busy Service & Maintenance team based at our Bromborough head office.


About You:

You must be confident on the phone, really keen to help solve our clients problems and work well in a small and busy team.

More importantly you will have an outgoing personality, be keen, articulate, intelligent, credible and willing to learn.

We invest in our people and we've won awards for it both locally, and nationally. There will be loads of scope for training, personal development and progression for the right person.


Specific Requirements:

• Assist in answering incoming calls from new and existing Maintenance clients
• Work closely with the Maintenance Co-Ordinator in logging and scheduling jobs on a bespoke maintenance package
• General filing duties
• Great communication skills
• Able to work as part of a team

About Us:

As experts in heat pumps and decarbonisation, Kimpton are on the front-line in the race to net-zero. We've been delivering M&E infrastructure and Heating Ventilation and Air-Conditioning services across Liverpool since 1963.

Our clients include Merseyside's largest employers across every sector including Unilever, Walkers Crisps, Liverpool Philharmonic Hall, Radisson and Hilton Hotels, Kraft Heinz, Daresbury Laboratories, Liverpool Hope University.

We also look after the entire M&S Bank Arena campus - the hosts of Eurovision 2023.

We deliver the Hard FM services across the entire ACC Liverpool campus which includes Exhibition Centre Liverpool and The M&S Bank Arena.

We installed the entire water and gas pipe network at Liverpool One, a 1.65million sq ft open-air complex of 170 stores, bars and restaurants, cinema and hotel - one of Europe's leading retail and leisure destinations.

We're carrying out a £9m upgrade and refurbishment of the HVAC systems and offices throughout The Capital Building on the Strand, the largest Grade A office space in Liverpool, housing The Home Office and Crown Commercial Services.

We're delivering large-scale residential schemes all over the UK and have delivered more student accommodation in Liverpool than any other M&E contractor.

We maintain some of the University of Liverpool's largest purpose-built accommodation buildings.

It's because we have always been innovators in HVAC, and this thinking continues to the present day.

For many, Heat Pump technology is new, but here at Kimpton, we installed our first heat pumps back in the 1970's for Walkers Crisps and Golden Wonder.

They were used to keep stocks of potatoes fresh and dry and were an innovative technology that would go on to save many £000's in fuel costs and even more in carbon saving.

We have continued to be at the forefront of heat pump system design and have gained many years of expertise in their design and installation since those early days.

This culture of innovation has led to the delivery of two other UK firsts in renewable technology - we designed and installed the UK's first tidal water source heat pumps in open sea at Plas Newydd, Anglesey for the National Trust and installed one of the UK's first Transpired Solar Collectors with TATA steel at the SBEC Building on Deeside.

Job Types:
Full-time, Permanent


Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person