Advice Worker - Sheffield, United Kingdom - Citizens Advice Sheffield

Citizens Advice Sheffield

Verified Company

Sheffield, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Advice worker

Job description and person specification
Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person.

We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues.

We aim for excellence.

Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield.

We campaign for change to social policy to improve the well-being of the people and communities we support.

Purpose of job

Our advice workers, working alongside volunteer advisers, are responsible for providing generalist and specialist advice to clients, including advice about financial confidence, welfare benefits, debt, housing, employment, immigration, discrimination and other areas of public and social welfare law.

Advice workers seek to support and empower clients to address their needs, and provide tailored casework when this is needed.

Advice workers provide advice that is accessible by all clients, taking full account of clients' communication and other needs.

Advice workers provide services in a wide range of settings, including our own offices and those of partner agencies. This will be done both in person and through the use of telephone and digital technologies.

Advice workers are required to undertake all their duties in accordance with Citizens
Advice Sheffield policies and procedures, utilising national and local sources of information and guidance.

Main duties and responsibilities

Advice provision

All advice workers are required to:

Welcome clients to the service
Enable clients to explain their needs
Assess clients' needs
Research the options for meeting clients' needs and advice on these
Support clients to develop action plans to meet their needs
Assist clients to implement their action plans, including liaising with relevant agencies
Undertake casework for clients, including where appropriate court and tribunal representation
Contribute to telephone, dropin and prebooked appointment services
Contribute to multidisciplinary and multiagency service provision
Create and maintain comprehensive client and service provision records, using information technology and other systems
Provide services in accordance with all relevant quality standards
Contribute to ensuring that service performance standards and targets are met
Identify and report evidence to support social policy campaigns

Advice support

Supervise other advice workers and volunteer advisers, including advice session supervision, case checking and independent file reviews
Support and develop volunteers
Support the design and delivery of training

Professional learning and development
Advice workers are all required to undertake learning and development including:

Keeping up to date with legislation
Keeping up to date with policies and procedures
Attending internal and external training
Obtaining and maintaining accreditation for specialist practice

Person specification

Knowledge

Comprehensive knowledge of:

One or more of: financial confidence support and interventions, welfare benefits, debt, housing, employment, immigration, discrimination and public law
Advice giving processes and systems
The communities supported by Citizens Advice Sheffield

Skills

High quality skills:
- listening, verbal, written and presentation communication skills
- to communicate well with clients, colleagues and other agencies
- to work in partnership in multi-professional and multi-agency settings
- to utilise case recording and other information systems that support advice provision
- to undertake analysis and research to support the formulation of action plans to meet clients' needs
- to represent clients and negotiate on their behalf
- to supervise advice sessions, and undertake case checking and independent file reviews
- to support and empower clients

Aptitude

Commitment to:
- the goals and values of Citizens Advice Sheffield
- working flexibly and to adapting to changing needs and priorities
- team working
- the delivery of service performance and quality standards
- personal learning and professional development
- equal opportunities and to valuing diversity

You must be willing and able to work at different locations around the city as required

Qualifications, training and accreditation
There are no specific qualifications required for this role however you will be required to:

Successfully complete training
Achieve and maintain any accreditation required for specialist areas of advice practice

Desirable
While not essential the ability to effectively communicate in another community language or BSL would be an advantage.

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 35 per week

Salary:
£26,773.00 per year

Benefits: