Experience Telephone Customer Service Advisor - Coventry, United Kingdom - J & J Reason & sons

J & J Reason & sons
J & J Reason & sons
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job description


Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility.


Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.
The ideal
Customer Service Advisor will be vibrant and energetic, eager to go the extra mile and takes a problem-solving approach to all customer queries with a solution
- driven mind, telephone experience essential and web chat usage advantageous.


Location:
Baginton CV3 4PA


Working hrs:
Monday - Friday 9.00 am to 17.00 pm


Salary:
£24000


Report to:
Customer Services Supervisor


Key Partners:


  • Member support
  • Operations
  • Warehouse
  • Drivers
  • Depots / Members
  • Management Team
  • Key Accounts Managers
  • Business Development Manager

Key Activities:


  • Customer Service and Traffic Enquiries / Queries
  • Monitoring and Reporting
  • Customer, Driver, Depot & Member Engagement

Core Value:


  • Provide a first class customer service experience

Key Customers:


  • Corporate customers
  • Operations
  • Members
  • Depots

Strengths, skills and competencies:


  • Strong Telephone Skills
  • Exceptional interpersonal skills
  • Highly organized, strong and influential communicator
  • Natural ability and desire to resolve problems and queries.

Salary:
£24,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday
  • Night shift

Supplemental pay types:

  • Loyalty bonus
  • Yearly bonus

Experience:

- customer service telephone: 1 year (required)


Work Location:
One location
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