Team Administrator - Dukinfield, United Kingdom - Pennine Care NHS Foundation Trust

Pennine Care NHS Foundation Trust
Pennine Care NHS Foundation Trust
Verified Company
Dukinfield, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen within the Attention Deficit Hyperactivity Disorder Team (ADHD) for an experienced administrator.

The post holder will provide comprehensive and confidential overall office administration, including triaging referrals and reception duties

The post holder will provide assistance to the Psychiatrists and Lead Nurse. You will work collaboratively with other administrative colleagues and support staff.


The post is full-time, working 37.

5 hours per week:
Monday to Friday 9.00am-5.00pm, flexible working can be considered.

To provide efficient and effective administration support to the Attention Deficit Hyperactivity Disorder Team (ADHD).

To undertake the administration of all referrals received into the team, and to action the outcome.


To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust's policies and procedures.

You will provide general administrative duties to support the Service.

You will be responsible for booking all clinics for the service and maintaining waiting lists effectively.

To provide a minute taking role for all teams when requested.


To provide reception cover, as necessary, where not only will you deal with a high volume of phone calls, you will have face to face contact with service users, other professional agencies and the general public.


Computer work and being part of a busy team, with the ability to communicate well and work using your own initiative whilst multi-tasking.

You will receive full training on all systems.

  • The post holder will be required to comply with the organisations standing order and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers.
  • The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/or responsibilities.
  • The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers.
  • The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public.
  • The Trust aims to maintain the good will and confidence of its own staff, patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manager.
  • All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders' responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body.
Main Duties and Responsibilities

  • To undertake the comprehensive administration of all referrals received into the team.
  • To ensure that all relevant referral information is recorded on PARIS and other relevant information systems, and be responsible for the security of the information contained within these systems
  • To collate all relevant available information to enable the effective management of referrals received by the team.
  • To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, and photocopying documents. Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
  • To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
  • To continuously review administrative processes within the team and contribute to the ongoing development of the service with the Lead Nurse/Administration Manager
  • To work with and support the manager of the Team.
  • To work with and support the Team in their day to day work.
  • To collect information and produce statistics as and when required by the Lead Nurse/Admin Manager for audit and research purposes.
  • Control and maintenance of health care records (including archiving and culling) as per Records Management Policy.
  • To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
  • To organise, as and when necessary, an interpreter via Language Empire
  • To effectively manage waiting lists and booking clinic appointments.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job descrip
More jobs from Pennine Care NHS Foundation Trust
See all jobs of Pennine Care NHS Foundation Trust