Account Support - Gateshead, United Kingdom - FIS Global

FIS Global

Verified Company

Gateshead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Type:

Full time

Type Of Hire:

Experienced (relevant combo of work and education)

Education Desired:

General Equivalency Diploma

Travel Percentage:

0%

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the team:

The Worldpay for Business KYC/CDD team are responsible for assessing all requests from merchants to change bank account details or their legal entity after they are boarded against our policies and procedures to help prevent fraud, financial crime, money laundering and terrorist financing.

The team prides on delivering excellent levels of service and quick turnaround times for merchant requests.

What you will be doing:

As part of the Account Support team, you will act as the primary point of contact to existing merchants who are wishing to change their bank account, their legal entity, or their company ownership.

Understand the policies and procedures in relation to changing bank account details and entities.
Support the achievement of service level agreements, call handling times, after call work and other KPIs.
Manage escalations from internal and external partners to ensure customers are serviced as quickly as possible, whilst ensuring we remain compliant.
Manage personal workloads to ensure queues of work are dealt with in a timely manner.
Able to investigate and resolve queries in relation to changing of bank account details and legal entities.
Escalate cases, and red flags, as required to senior associates and managers for further assessment.
Support your peers with their queries on an asneeded basis.

What you bring:

As a member of our Account Support Team, you will play a vital role in ensuring our customers receive excellent service and we also meet our internal policy and legal and regulatory obligations.

You will work as part of a team to ensure we service our customer's requests as quickly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.

Excellent Analytical Skills
Strives to get things right first time, every time.
Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
Acts in a professional manner, with a positive and enthusiastic 'can do' attitude.
Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.
Ability to work autonomously along whilst being a good team member.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities.
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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