Breakdown Controller - Tipton, United Kingdom - RS Recovery Ltd

RS Recovery Ltd

Verified Company

Tipton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

_RS Recovery Ltd is an award-winning, nationwide provider of roadside assistance and vehicle recovery services.

For over 40 years, we have been a trusted partner for both commercial and private customers, delivering around-the-clock support, 365 days a year.

Named Commercial Motor Breakdown and Recovery Operator of the Year 2019 & 2020, RS Recovery are committed to delivering exceptional service to the transport industry. From a familyrun business to one of the UK's largest nationwide providers for roadside assistance and vehicle recovery, our commitment to our customers and dedication to excellence is reflected in the longstanding relationships we've built with major companies across the industry. _
In further recognition of this, we're proud to have won the RAC Commercial Contractor of the Year award two years in a row, as well as their Outstanding Contribution award and National Contractor of the Year four times over._

About the role
Due to continued growth, RS Recovery are recruiting a full-time breakdown controller to join our busy control team.

Based in our Tipton head office, you will report directly to the Control Room Manager and will suport the team leader.

The role will cover a 4 on, 4 off shift pattern from 15:00-03:00 or 16:00-04:00.

Your role will include, but won't be limited to, the following:

Take incoming calls from a variety of sources and manage those in a professional manner
Accurately record information as the first point of contact and prompt customers to ensure that essential information is obtained for efficient and safe roadside assistance and recovery
Assist with allocating and dispatching of appropriate resources to jobs
Liaise with customers throughout the job journey regarding progress as required by RS Recovery's contracts with them e.g. ETA, delays to journey times, completion details
Maintain a good knowledge and understanding of customers' contracts and requirements to ensure best practise
Documenting the 'request for assistance' journey and maintain appropriate records in accordance with company procedures and customer protocols

What you need to succeed
This is a varied role in a fast-paced team therefore the following skills and attributes are required: