Customer Service Case Management - Portsmouth, United Kingdom - Charles Taylor
Description
Overview:
Reference
667982
Salary
£24,380 - £28,830/annum + Benefits
Job Location:
- United Kingdom
- England
- South East England
- Hampshire
- Portsmouth
Job Type
Permanent
Posted
22 February 2024
Role:
Customer Service Case Manager
Salary:
£24,380
- £28,830 per annum
Location:
Portsmouth / Lakeside North Harbour / Hybrid (After probation period)
Full training provided.
Welcome to the world of international medical assistance, where you will work on behalf of the most renowned travel insurance brands to help policyholders anywhere in the world.
As a Customer Service Case Manager, you are the critical point of contact, working alongside a team of medical and travel professionals to help customers who become ill or injured on their travels.
You will learn to assess insurance cover, organise, and pay for medical treatment, transport, and accommodation, as well as mobilise a global network of agents and suppliers to provide local solutions, effect repatriations and medical evacuations.
People who have come to us from all walks of life and who all have the same things in common:
care, empathy, and a passion for exceptional customer service.
You should have a compassionate approach to customer interaction, demonstrating a caring and understanding attitude towards their needs and concerns.
- Applicants to demonstrate high levels of personal commitment to facilitate the delivery of a customer-focused service.
- Individuals who have the drive and passion to make a difference to people's lives, but also the personal resilience to work in a highpressured environment.
- You to be able to work well within a team and independently, across a wide range of shifts including weekends and bank holidays.
- Accurate typing skills and a good standard of education or equivalent experience.
- The capability to remain calm under pressure, good at problem solving and have excellent interpersonal skills, with an empathetic nature.
- Live and be eligible to work in the United Kingdom.
- Subject to basic DBS & financial background check.
- 6 weeks full time training
- even for part time applicants. Comprised of 4 weeks of Monday to Friday classroom training. Followed by 2 weeks observing and mentoring periods within the working environment before you go "live".
- Systems based training to get you up to speed with our specialist systems.
- Full support to transition to call handling independently.
- £24,380
- £28,830 per annum
- 28 days including Bank Holiday's and incremental holiday plan.
- Fantastic opportunities for learning, development, and career progression.
- Contributory pension scheme
- Health Cash Plan worth £1700 per annum
- Additional remuneration for key foreign languages (starting from £948 for one language up to £2,342 for 4 languages)
- Highstreet rewards scheme for family and friends
- Discounts on home and motor insurance.
Charles Taylor is proud to be an inclusive employer.
We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.
We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
- Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- _COLLABORATION_: We are one
- _
AGILITY:
_ We learn, evolve, and adapt
- _
CARE:
_ We are compassionate and human
- _
ACCOUNTABILITY:
_ We take ownership
Contact information:
Michael Adair
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