Call Handler - Durham, United Kingdom - Safeguard Callhandling

Description

Out of Hours Call Handler - Weekdays and Saturday

Safeguard Call Handling Services Ltd.

Job description

Safeguard Call Handling Services Ltd is an established business providing _
call handling and customer support services_ to the house building industry nationally.

Due to sustained growth over several years, we are seeking new people to join our team.


The role involves:

• Dealing with
  'out of hours' calls from homeowners, contractors, and clients in an efficient and professional manner.
• The ability to evaluate any given situation and follow processes that will lead to a resolution.
• Computer literacy is required, and training will be given on our bespoke platform.

Hours are open to discussion: 4-hour weekday shift starting from 4pm / 5pm // 8-hour Saturday shift: 8am-4pm / 1pm - 9pm - (_
includes Bank holidays)_


Reference ID:


Part-time hours: per week

Job Types:
Part-time - Permanent


Salary:
£9.60 per hour from 1stApril 22

As the role is telephone based, the second stage of the interview will include a short scenario where you will respond to some incoming calls so that we can observe how effective your telephone skills are.

Job Types:
Part-time, Permanent

Part-time hours: per week


Salary:
Up to £9.60 per hour


Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:

COVID-19 considerations:
We have privacy screens on all workstations.

Sanitiser is provided throughout as well as signage giving clear instructions on how to maintain social distancing within all areas.

Experience:

- customer service: 1 year (preferred)


Work Location:
One location