Customer Experience Consultant - Essex, United Kingdom - MSX INTERNATIONAL

MSX INTERNATIONAL

Verified Company

Essex, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Consultant

£36,000 per year

40 hours per week

Field-based

Are you an experienced Automotive professional with excellent knowledge of how Dealers operate?

MSX International has the job for you
MSX International is looking for a Customer Experience Consultant to join our Ford Customer Experience team.

This role will act as champion for Customer Experience in a dealer facing role, focusing on both sales and service activities.

The Role

In this field-based role, the Customer Experience Consultant will help dealerships improve customer experience within sales and service and will analyse customer data, carry out observations, and make recommendations to improve customer experience.

As part of this role, the Customer Experience Consultant will:

Develop action plans, to drive improvement at poor performing sites
Identify poor performers and provide written feedback to dealer management
Agree action plans and monitor progress
Leverage Mystery Shop programmes to drive improvements in dealer performance through effective coaching
Run Dealer Group and Regional training sessions for Dealer and Field personnel on delivering Mystery Shop feedback; Identify and cascade best practice
Increase dealer satisfaction with Ford programmes, by successfully positioning Mystery Shopping as a training and development opportunity
Attend and support Regional Training for Consecutive Fail Mystery Shop dealers
Ensure Ford field teams and dealers are trained to use the Customer Viewpoint Programme website
Work effectively with Ford Field teams to ensure improvement actions identified are maintained

About you
This is a great role for an individual with excellent knowledge of all areas of Dealer operations.

You may be currently working in a dealership within the Sales or Service team, or as an Automotive Consultant, and will have the drive and tenacity to implement positive change.

To be successful in this role, our ideal Customer Experience Consultant will:

Have significant experience within the automotive industry
Have excellent communication and presentation skills
Have an excellent understanding of how dealers operate
Be a selfstarter with strong business acumen
Be confident and able to work on your own initiative

What's in it for you?
When you join our team, you become part of the MSX International family.

It's more than a job - it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

£36,000 per year
Company car
Fuel Card
25 days annual leave entitlement (plus bank holidays)
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme
Exclusive discounts on everyday purchases
Exclusive discounts on Car purchases

Working pattern and location

40 Hours per week
Permanent
Monday-Friday etc.
Location: ideally located in Hertfordshire, Essex or Cambridgeshire
Travel: Field based role with occasional overnight stays

About MSX
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Warranty & Technical
Parts & Service
Channel Management
Customer Engagement
Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision
To enhance every journey in the world of mobility

**For further information on this role or the full Job Description please contact Roberta on