Operations Executive - London, United Kingdom - Byway

Byway

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description We help holidaymakers love their journeys**We're not just another travel company - at Byway, we're pioneering 100% flight-free holidays with Journey AI, the world's first tech for journey-based trips. We're a certified B Corp committed to making flight-free travel mainstream. Since our inception in March 2020, we've booked 7,000 travellers onto unforgettable holidays, with 97% of five-star reviews. We're growing 3x YoY and are regularly featured in the press, including the Guardian, BBC, and New York Times.

We're looking for an Operations Executive to manage the delivery of our customer's trips, from booking confirmation to homecoming.

As our Ops Exec, you'll be responsible for coordinating and delivering our trips once booked, from buying tickets and passes (or commissioning them from our expert bookers) to finalising Journey Guides and calling hotels.

You'll be fantastic at project management at scale, working through a pipeline of tasks to get trips ready for departure and reacting to pre
- and post-trip disruption, collaborating with our Routing team for more complex fixes and with our Customer Support and Concierge teams for customer communications.

Your role

Coordinate the logistics of our flightfree trips:
Work closely with our team of expert bookers to secure tickets and passes, and liaise with accommodation partners to finalise bookings and special requests
Prepare comprehensive Journey Guides that enrich our customers' travel experiences
Perform thorough predeparture checks and provide a clear handover to the In-Trip Support team
Efficiently manage and resolve operational issues (like disruptions) that arise before, during, or after trips, delighting customers with prompt, high quality resolutions
Line manage and coach seasonal interns working across our operations and routing teams and assist with resource planning and scheduling
Work with our product, transformation and technology teams to identify areas to improve quality and/or efficiency; commission and sign off product and tooling improvements

Qualifications What we're looking for**- Strong operational skills and experience, with a demonstrated ability to confidently work through a pipeline of tasks and deliver great results to time and budget

A track record of improving processes, managing multiple concurrent projects and maintaining quality and accuracy under pressure
Crisis management experience with an ability to navigate challenges with composure
An extraordinary eye for detail with quick thinking, agility and creativity in problem solving
A collaborative spirit with strong communication skills and clear documentation
The ability to leverage technology to streamline processes, improve efficiency, and enhance the customer experience
Leadership qualities, with experience in mentoring or coaching team members, fostering an environment of growth and development

Additional Information What we offer**- £27,000-£31,000 p.a. depending on experience

Company ownership through equity
Remotefirst, flexible working
80 hours whenever: flexiworking across two week periods
20 days wherever: work when you like and where you like for most of the month
2 days together: join us in London two days each month including our monthly social
A funded a day a week in a coworking space
One costprice Byway holiday per year and agency rates with Eurostar for you and your family/friends
33 holidays days a year (including bank holidays) and an optional extra two days if you travel flight free with Climate Perks
An annual autumn Away Afternoon and optional Weekend Away in spring

Interested?

How to apply

The process

Applications close
Friday 29th March 2024