Door Person - London, United Kingdom - Sofitel London St James Hotel

Sofitel London St James Hotel
Sofitel London St James Hotel
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Company Description

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


Job Description:

Door Person at Sofitel London St James


Under the general guidance and supervision of the Head Concierge and within the established Sofitel St James London policies and procedures, responsible for activities such as, but not limited to, greeting guests at the entrance door, opening and closing the car doors and assisting with luggage handling.


Main Duties:

  • Assists guests in loading and unloading of cars.
  • Tags luggage on arrival and gives guests the tag to pass to reception.
  • Identifies guest name from luggage tags already attached and introduces guests to front desk.
  • Obtains taxis for guests as required.
  • Maintains all accesses through hotel drive way clear of cars.
  • Handles valet car parking for guests.
  • Ensures that the main entrance and surrounding area is clean at all times.
  • Assists Luggage Porters in all their duties
  • Attends to guest queries and needs.
  • Refers complaints to direct supervisor.
  • Performs related duties and special projects as assigned.
Administration

  • Follow the logging procedures for valet parking and parcels, luggage etc.
Financial and Revenue Responsibilities

  • Assist the Concierge in ensuring that guests are charged for valet parking and that the moneys are kept safe as per department standards.
  • Promote the hotel outlets and facilities first and foremost at all times.
Required behaviours

  • Be exemplary in behaviour and etiquette befitting someone who is the first and last person that our guests see.
  • Acknowledge and greet all guests even if you cannot assist them immediately.
Training and Talent & Culture Management

  • Attend all trainings scheduled.
Guest Service Responsibilities

  • Lease with guest relations/management regarding guest information obtained, preferences, feedback etc.
  • Provide a cousu main service to guests and record any particular cousu main moments on the computer forum.

Qualifications:

You must hold a valid driving Licence

Focus on customer service

Effective verbal English communication. Foreign languages are an advantage

Able to work irregular hours and shifts, including weekends and public holidays

A friendly and cheerful disposition, and patient

Additional Information

What is in it for you:
A salary of £25,850 plus £1.300/year Loyalty Bonus plus concierge incentives

Free stays in the UK or Ireland (4 nights/year) with your family or friends

Meals free of charge while on duty

Be part of the largest hospitality group in Europe

Sofitel experience - enjoy one night in the hotel - breakfast included

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

And many more exciting benefits
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