Customer Service Advisor - Kirkcaldy, United Kingdom - Fife Council

Fife Council

Verified Company

Kirkcaldy, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Proposed Interview Date: 20, 21, and 22 February 2024

Closing Date:
Monday 5 February 2024

Contract Type:
Permanent and Temporary for 18 months

Salary:
£23,633.25 to £25,829.49 per year pro rata

Working Pattern: 36 hours per week

Location:
Kirkcaldy Town House

Supporting Statement

Job Details

Our Customer Service Advisors provide a friendly, efficient and effective first point of contact for Fife Council citizens, visitors and businesses.

They work in a variety of roles across our Customer Service Centres, Contact Centre and Scottish Welfare Fund team. These roles will be specifically for the Customer Service Centres.

A link to the job profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

You should have excellent customer care skills, display empathy and understanding, have the ability to listen carefully, respond flexibly and sensitively to all customers.

You should have good literacy and numeracy skills, as well as attention to detail and accuracy. Experience of prioritising workloads and managing time is essential. You should display a positive, pro-active approach and a commitment to continuous development as part of your role. You should be able to work on your own or as a part of a team. Also desirable is a knowledge of a wide range of Council services and related public services.

Further Information
-
Role Profile:

- when preparing your supporting statement, review the role profile and think about how you meet the essential criteria

Role Profile

-
How We Work Matters:

Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

-
Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

-
Directorate Information: