Night Shift Customer Service Advisor - Sheffield, United Kingdom - First Customer Contact Ltd

First Customer Contact Ltd
First Customer Contact Ltd
Verified Company
Sheffield, United Kingdom

6 days ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role

  • Are you passionate about delivering excellent customer service?_


We are looking for enthusiastic individuals to join our established team of
Passenger Assist & Refunds You would be responsible for positively engaging with our customers, providing exceptional customer service.

Building strong rapport with passengers, empathising and taking ownership to deliver customer interactions with those who require assistance.

You will be expected to be a positive, empathetic and helpful to each of our passengers You will also be able to remain calm in demanding situations


Salary & Shifts

£24,064.10 pro rata (£12.34 per hour)

  • Our shifts are a between _
    _10pm to 6:30am _Saturday & Sunday **This is a 16 hour contract.

Who are we?


At First Rail, we're the leading Railway operator in the UK assisting over 2 billion passengers last year In fact, we're one of the UK's most experienced rail operators, carrying around 140m passengers across our four franchises and our two open access operations, including the GWR Night Riviera service.


We're always working hard to improve the experience our passengers have whenever they use our services, but what you may not know is that we'll also do the same for you.

So here, you'll find state-of-the-art systems to help us deliver excellent customer service, along with a fresh, vibrant, modern and stylish environment.

One that's purpose is built to help you develop your skills and offer career experience and progression that you won't find anywhere else.


To join our rail customer relations and retail team, you'll need:

  • A thorough approach with strong attention to detail.
  • Great spoken & written communication is a must
  • A passion for delivering excellent customer service

In return you will be offered numerous benefits including:

  • Travel pass which entitles to free travel on the FirstGroup Bus.
  • Discounted travel for you and your family on our trains (Avanti West Coast, Great Western Railway (GWR), Hull Trains, Lumo, Trans Pennine Express and Southwestern Railway (SWR).
  • Up to 5 weeks holiday (plus Public Holidays)
  • Contributory pension scheme
  • Discounted Gym Membership to help you stay fit for less
  • Discounts at over 100 retailers, including wellknown highstreet shops, as well as discounts on cinema tickets, flights and holiday bookings through our inhouse rewards package.


Once you've applied for the role, we'll send you a link to take part in our online English Language assessment, which will test your English including whether you're able to use grammar correctly.

If you're successful, we'll then give you a call to ask you some additional questions to make sure you're the right fit before we arrange an interview.

Please note that if you are successful, we'll also ask you to complete our background checks which includes credit referencing and a basic DBS check


Ref:021274


Company:
First Customer Contact Ltd


Website Skillset:
Customer Service


Contract Type:
Permanent - Part Time


Contracted Hours:16


Location:
First Contact Centre, The Square Sheffield
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